Senior Human Resources Generalist

Eisenhower Center Brand•Ann Arbor, MI

23h

About The Position

The Senior HR Generalist provides strategic and operational HR leadership with direct responsibility for employee relations, benefits administration, compliance oversight, performance management, and HR program ownership. This role serves as the primary point of contact for employee benefits.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Organizational Management, or a related field required
5–8 years of progressive Human Resources experience
3+ years supporting or leading employee relations and compliance functions
3+ years administering or overseeing employee benefits programs
Strong working knowledge of: o Employment laws (FMLA, ADA, FLSA, EEOC, ACA, ERISA, COBRA, HIPAA) o Benefits administration and open enrollment processes
Proven ability to conduct investigations and manage sensitive employee relations issues
Experience developing and maintaining HR policies and procedures
Advanced proficiency with HRIS systems (e.g., UKG or similar platforms)
Strong analytical, documentation, and reporting skills
Excellent communication, judgment, and confidentiality handling

Nice To Haves

Master’s degree in Human Resources, Business Administration (MBA), or related field preferred
Experience in a regulated environment (healthcare, social services, government, or similar) strongly preferred
SHRM-CP or SHRM-SCP
PHR or SPHR
Strategic thinking with hands-on execution capability
High attention to detail and compliance orientation
Strong problem-solving and conflict resolution skills
Ability to influence and advise leadership
Ability to manage multiple priorities in a fast-paced environment

Responsibilities

Serve as the primary administrator for all employee benefit programs, including medical, dental, vision, life, disability, retirement, and voluntary benefits
Coordinate new hire benefit enrollments, qualifying life event changes, and terminations
Act as liaison between employees, benefit vendors, brokers, and carriers
Ensure accurate benefits data in HRIS and payroll systems
Manage open enrollment planning, communication, and execution
Resolve benefits-related employee inquiries and issues
Ensure benefits compliance with applicable laws and regulations (ACA, ERISA, COBRA, HIPAA)
Maintain benefits documentation, notices, and audit readiness
Lead employee relations matters, including disciplinary meetings, grievances, commendations, and investigations
Conduct and oversee performance review processes
Manage exit interviews and analyze trends
Oversee employee satisfaction surveys and follow-up actions
Oversee leaves of absence (FMLA/LOA) and benefits-related accommodations
Lead EE investigations and ensure corrective actions
Ensure benefits and credentialing compliance
Monitor adherence to HR policies and procedures
Update and maintain KPIs, competency and benefits metrics
Update and maintain job descriptions
Coordinate annual training strategy and benefits education
Serve as escalation point for complex HR and benefits issues
Partner with Generalist, Recruiter, Trainer, and Compliance staff
Provide guidance on HR best practices and benefits administration
Act as HR implementation lead for new initiatives and system changes
Other duties as assigned