Senior Human Resources Generalist

Rich Products Corporation•Buffalo, NY

About The Position

The Associate Experience Network (AEN) Senior Generalist is a cross-functional role that strengthens the associate experience and business outcomes by supporting compliance requirements, workflows, data integrity, and various initiatives within the organization. This role requires an experienced HR professional with a comprehensive understanding of HR practices, associate relations, compliance, and talent management. The Senior Generalist drives disciplined problem solving, governance, and continuous improvement—helping to make data-informed decisions while enabling operational stability, consistent service delivery, and platform adoption

Requirements

Bachelor’s degree in human resources, Business Administration, or a related field.
Proven experience (typically 7+ years) in HR roles with a track record of success and a focus on associate relations, organizational design and mergers & acquisitions
In-depth knowledge of HR functions, regulations, and best practices.
Strong understanding of HRIS systems and ITM processes.
Excellent coaching skills for both managers and associates.
Knowledge of employment laws and regulations.
Ability to handle sensitive information with confidentiality and discretion.
Outstanding communication, negotiation, conflict resolution and interpersonal skills.

Responsibilities

Partner with the AEN Business Partners on AEN initiatives, such as talent management, succession planning, associate engagement, and organizational development.
Conduct investigations into employee complaints and grievances, providing guidance and solutions.
Handle associate relations cases, including management of complex associate issues and disputes.
Manager and associate coaching including performance improvement plan (PIP) documentation and execution.
Guide performance management processes, ensuring fair and consistent application of performance reviews, feedback, and development plans.
Ensure compliance with all relevant labor laws, regulations, and company policies, mitigating risks related to HR practices. Collaborate with legal counsel as needed on associate-related matters and regulatory compliance.
Determine interpretations and guidance related to escalated leave or ADA process claims.
Utilize functional and technical competencies to support business needs, applying frameworks and facilitating processes as required.
Coach leaders and associates on HRIS-related items and support Integrated Talent Management (ITM) process.
Reinforce product timelines and support managers in understanding ITM processes (Performance & Objectives, Talent Management, Succession Planning).
Review ad-hoc reporting on HR metrics and data to drive insights and make informed decisions to improve HR processes and initiatives.
Support the non-Total Food Group areas and incorporate consistency of process, data, systems where possible.
Provide Organizational Design consultation, including advising on position changes, master changes, work shifting, and process adjustments.
Partner with legal and associate/leader on higher touch immigration related activities
Work with COEs on projects or initiatives that will need support through change management, communication, reinforcement
Work with ESO, HRBPs, and other areas of the AEN on areas within job description
Support Talent Acquisition with escalated hiring concerns and/or issues