Senior Human Resource Manager - Lead

Boots Retail USA Inc•Chicago, IL

15h•Hybrid

About The Position

The No7 Beauty Company is looking for a passionate Senior Human Resources Manager who will champion the entire team member experience, including: Partnering with the North American division and global HR colleagues on strategic people initiatives. Designing and rolling out programs to cultivate an inclusive culture. Ensuring HR operations are running effectively and in full adherence to regulatory and legislative compliance. Supporting the North America business to reach their commercial objectives whilst fostering a positive employee experience. The Senior HR Manager will partner closely with the North American Leadership Team and global HR colleagues, leading the delivery of end-to-end HR operations with the support of a Payroll and Benefits Manager who will report to them. The ideal candidate is flexible in a constantly evolving environment and able to influence and communicate across every level of the organization. This hybrid position is primarily based at our Chicago office, with a required on-site presence of at least three days per week.

Requirements

Experience: 5 to 7+ years of progressive HR experience, with specific exposure to the CPG or Retail industry preferred.
Compliance: Deep understanding of local, multi-state, and federal employment regulations and laws.
Leadership: Experience managing or mentoring HR professionals (direct reporting experience preferred).
Global/Matrix Mindset: Proven ability to work in a matrix organization, taking directions from a global team while operating with autonomy locally.
Technical Proficiency: Strong command of HRIS concepts and MS Office (Excel, PowerPoint, Word, etc.).
Strategic & Tactical Agility: The ability to "zoom out" for strategy and "zoom in" to support the team with operational delivery when needed.
Influence & Coaching: Exceptional listening skills with the ability to influence senior stakeholders and coach employees at all levels.
Resilience & Adaptability: Comfortable working in a changing fast-paced environment; able to navigate ambiguity with a positive, solution-oriented mindset.
Client Focus: A demonstrated commitment to high-quality internal client service.

Responsibilities

Lead the People Strategy: Partner with the Leadership Team and Global HR Director to define and execute a people strategy that supports commercial objectives.
Organizational Development: Drive talent management, succession planning, and leadership development initiatives to build high-performing teams.
Change Management: Act as a trusted advisor on organizational design, culture transformation, and change management as the business evolves.
Operational Oversight: Maintain accountability for the end-to-end HR lifecycle. Oversee the work of the Payroll & Benefits Manager to ensure flawless delivery of payroll, benefits administration, and compliance.
Total Rewards Management: Lead the healthcare benefit agenda to ensure affordability and competitiveness. Oversee 401(k) governance, ensuring appropriate trustee reviews and compliance with fiduciary standards.
Matrix Collaboration: Navigate the Boots ecosystem, working closely with global HR counterparts to leverage shared services (where applicable) and identify opportunities for cross-pollination.
Data & Insights: Provide robust management information and HR metrics to drive evidence-based decision-making.
Legal Collaboration: Partner with the Legal department to navigate complex employee relations matters, investigations, and policy updates, ensuring the business remains compliant.
DE&I Leadership: Champion Diversity, Equity, Inclusion, and Belonging efforts within the North American market, translating global goals into local action.
Employee Relations: Serve as the escalation point for complex employee relations matters, providing guidance that balances business risk with empathy and fairness.
Engagement: Design and roll out programs that cultivate an inclusive, high-engagement culture in a hybrid working environment.