Senior HR Operations Specialist

Ciklum

44d•Remote

About The Position

Ciklum is looking for a Senior HR Operations Specialist to join our team full-time in the US. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Senior HR Operations Specialist, USA & Canada you will act as an individual contributor, executing the HR agenda across the US and Canada. This role plays a crucial part in aligning regional HR practices with Ciklum's global strategy, ensuring legal compliance, and delivering best-in-class support to employees and managers. The role requires a hands-on approach, strategic mindset, and strong knowledge of local labor and immigration regulations.

Requirements

5–7 years of experience in a Human Resources Generalist or similar role, ideally in a multinational or fast-paced environment
Solid hands-on experience in personnel administration and payroll processes
Profound knowledge of U.S. and Canadian labor law and HR compliance regulations
Proven experience supporting immigration and mobility cases (e.g., visa sponsorship, relocation, work permits)
Fluent in English, with excellent written and verbal communication skills
Advanced user of MS Office (especially Excel and Word), Google Docs, and HRIS/HR admin systems
Strong interpersonal and stakeholder management skills; able to build trust and influence without formal authority
Fast and effective in troubleshooting and escalation handling, with a solution- oriented mindset
Demonstrated organizational, project management, and problem-solving skills, with the ability to multitask and prioritize effectively
Comfortable working independently while closely collaborating with global and regional teams

Responsibilities

Act as the main HR point of contact for business leaders and employees in the region
Drive and execute HR processes and initiatives in line with global HR strategy and local business needs
Provide expert guidance on complex HR issues including organizational changes, workforce planning, and talent development
Manage the full employee lifecycle: onboarding, performance management, development, engagement, retention, and exit processes
Ensure smooth onboarding and cultural integration of new hires
Conduct regular 1:1 check-ins with employees to identify potential attrition risks early and take timely action to address concerns and improve retention
Handle offboarding and exit interviews, providing insights to improve employee experience
Advise managers on employee relations matters, disciplinary processes, and conflict resolution in accordance with company policies and local laws
Ensure compliance with federal, state, and provincial employment legislation in both the US and Canada
Keep up to date with labor law changes and ensure policies are updated accordingly
Facilitate all immigration cases in the USA and Canada
Provide hands-on support for visa sponsorships (e.g., H-1B, TN, L-1), green card applications, work permits, and relocations
Liaise with legal counsel, external vendors, and internal stakeholders to ensure timely and compliant case management
Act as the regional expert on immigration and cross-border employment matters, proactively tracking legislative changes
Support salary review processes, including benchmarking and market analysis in coordination with Global HR and Finance
Collaborate with payroll providers to ensure accurate and timely payroll execution
Manage local benefits programs and recommend improvements based on employee feedback and market practices
Champion regional employee engagement and recognition initiatives
Support global programs related to wellbeing, DEI, and career development, adapting them to local context as needed
Maintain accurate HR records in line with data privacy laws
Prepare and analyze HR metrics and reports to support data-driven decision making

Benefits

Strong community: Work alongside top professionals in a friendly, open-door culture, that values initiative and empowers its people to succeed
Fast-paced & agile environment: Be part of a dynamic, fast-moving organization that champions efficiency and innovation
Global exposure: Collaborate with international, cross-functional teams and contribute to large-scale initiatives
Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
Flexibility: 100% remote
Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans

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