Senior Housing Supervisor

Project 180•Los Angeles, CA

1d•$92,396 - $112,635•Onsite

About The Position

The Intensive Case Management Services (ICMS) Senior Program Supervisor will manage service delivery for one project based housing site, supervising a team of 4-7 site-based clinical staff and the Supervisor I. The position reports to the ICMS Project Based Housing Program Manager and is responsible for leading their team to deliver high-quality service and program outcomes, coordinating day-to-day program operations with DHS and building stakeholders, and integrating local operations with all program policies and expectations.

Requirements

Master’s degree in social work, occupational therapy or mental health field from an accredited college or university, and valid license or registration with licensing body (i.e. the BBS).
1-2 years of supervising mental health or case management programs in a relevant context (forensic/court-based, county-operated mental health, or similar program).
Experience working with culturally diverse populations.
Valid CA driver’s license, proof of insurance and own vehicle required.
Verification of Employment Eligibility and Background Check
LPS Designation
Staff will obtain within 6 months.
Track record of managing teams to achieve strong outcomes.
Excellent communication and relationship-building skills
Proactive, takes initiative to solve problems
Flexible and adaptive when things change
Detail-oriented and organized
Comfortable having difficult conversations
Data-oriented and comfortable with technology

Responsibilities

Manage program staff to deliver high-quality service and program outcomes:
Hire, onboard, and train new staff, with support from ICMS Clinical Supervisor and ICMS PBH Program Manager as appropriate.
Supervise direct reports to meet performance expectations. Provide regular coaching and feedback, collaborate on professional development goals, conduct annual performance reviews, implement disciplinary actions as needed, and perform administrative managerial duties.
Coach Supervisor(s) on your team to build strong management skills and achieve expected performance outcomes with their staff.
Monitor data on staff performance and site outcomes. Proactively identify and address issues to meet local program goals.
Help staff troubleshoot challenging client-service situations through weekly supervision, ad-hoc coaching, and direct intervention as needed.
Cultivate strong team culture and staff retention.
Apply racial equity lens to all elements of hiring and supervision.
Coordinate day-to-day operations with DHS, building ownership, and property management:
Serve as the primary contact for external stakeholders for the site. Build and maintain strong working relationships with building owners, property management, and DHS workers
Identify and resolve operational issues preventing effective and efficient service delivery
Administratively coordinate with community partners
Integrate team operations with program policies and expectations:
Collaborate regularly with the ICMS PBH Program Manager to report progress, escalate issues or concerns, and provide input into program policy decisions.
Oversee team data quality and ensure staff compliance with data-management expectations
Understand and ensure faithful implementation of all program policies, norms, and requirements
Cultivate current and prospective supervisor talent within your team and across the organization, identifying and coaching staff to build the skills needed to become strong supervisors
Provide clinical leadership and supervision
Provide clinical oversight of multidisciplinary team service delivery. Ensure service delivery is consistent with legal and ethical standards.
Maintain LPS Designation and participate in agency 24 hour crisis line rotation. Perform risk assessment and crisis intervention as needed.
Fulfill baseline Project 180 staff expectations
Regular attendance required. Overtime, holiday or weekend work may be required.
Maintain and uphold Agency mission statement, values, policies, procedures, and principles
Perform other duties as needed
Maintain active license and/or registrations as applicable (ie BBS, CCAPP)