Senior Housekeeping Manager

Aramark•Amarillo, TX

About The Position

The Senior Housekeeping Manager is responsible for supervising the work activities of cleaning personnel in overnight stay locations in accordance with facility standards of cleanliness and appearance. Required to assign all duties, manage employees and equipment and take appropriate action to ensure the quality of housekeeping duties. Job ResponsibilitiesTeam Supervision & Training: Supervise and lead a team of housekeeping staff, including room attendants, housemen, and laundry personnel. Train new employees on housekeeping procedures, safety protocols, and quality standards. Assist with scheduling and assigning tasks to ensure efficient coverage and optimal service delivery. Provide ongoing coaching and feedback, to promote team development and high morale. Quality Control & Inspections: Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure cleanliness and maintenance standards are met. Follow up on any discrepancies or areas of concern, ensuring corrective actions are taken promptly. Assist the Housekeeping Manager in maintaining cleanliness standards for high-traffic areas like the lobby, corridors, and restrooms. Guest Satisfaction: Address guest requests or concerns regarding housekeeping issues, ensuring timely and effective resolutions. Work collaboratively with other hotel departments (front desk, maintenance, etc.) to meet guest needs and enhance the overall guest experience. Assist in managing room readiness and turnaround time to ensure prompt check-ins and room availability. Inventory & Supplies Management: Assist in managing housekeeping supplies and inventory, ensuring stock levels are maintained and orders are placed as needed. Monitor the use of cleaning products and equipment, ensuring proper handling and usage in line with safety standards. Health & Safety Compliance: Ensure adherence to all health, safety, and environmental policies and procedures. Support the Housekeeping Manager in implementing and maintaining sanitation standards in line with industry regulations and hotel policies. Report any safety hazards or maintenance issues promptly to the appropriate department. Administrative Support: Assist with administrative duties, such as creating work schedules, tracking labor costs, and preparing housekeeping reports. Monitor housekeeping payroll records to ensure accuracy and timeliness. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice

Requirements

Minimum of 2-3 years of experience in a housekeeping role, preferably in a supervisory or leadership position within a hotel or hospitality environment.
Experience working in a hotel with 200+ guest rooms is preferred.
Strong leadership and team management skills with the ability to motivate and mentor staff.
Excellent organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
Detail-oriented with a strong commitment to maintaining high cleanliness standards.
Good communication skills, both verbal and written.
Ability to handle guest complaints or issues in a calm and professional manner.
Knowledge of cleaning products, equipment, and techniques.
Ability to lift up to 25 lbs. and perform physical tasks such as walking, standing, bending, and lifting throughout the shift.
Ability to work in a fast-paced environment while maintaining attention to detail.

Nice To Haves

High school diploma or equivalent; college degree or certification in hospitality management is a plus.
Knowledge of housekeeping software or property management systems (PMS) is a plus.
Bilingual skills are a plus.

Responsibilities

Supervise and lead a team of housekeeping staff, including room attendants, housemen, and laundry personnel.
Train new employees on housekeeping procedures, safety protocols, and quality standards.
Assist with scheduling and assigning tasks to ensure efficient coverage and optimal service delivery.
Provide ongoing coaching and feedback, to promote team development and high morale.
Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure cleanliness and maintenance standards are met.
Follow up on any discrepancies or areas of concern, ensuring corrective actions are taken promptly.
Assist the Housekeeping Manager in maintaining cleanliness standards for high-traffic areas like the lobby, corridors, and restrooms.
Address guest requests or concerns regarding housekeeping issues, ensuring timely and effective resolutions.
Work collaboratively with other hotel departments (front desk, maintenance, etc.) to meet guest needs and enhance the overall guest experience.
Assist in managing room readiness and turnaround time to ensure prompt check-ins and room availability.
Assist in managing housekeeping supplies and inventory, ensuring stock levels are maintained and orders are placed as needed.
Monitor the use of cleaning products and equipment, ensuring proper handling and usage in line with safety standards.
Ensure adherence to all health, safety, and environmental policies and procedures.
Support the Housekeeping Manager in implementing and maintaining sanitation standards in line with industry regulations and hotel policies.
Report any safety hazards or maintenance issues promptly to the appropriate department.
Assist with administrative duties, such as creating work schedules, tracking labor costs, and preparing housekeeping reports.
Monitor housekeeping payroll records to ensure accuracy and timeliness.