Senior Help Desk Technician

Austin Lane Technologies Inc.•Dallas, TX

1d•Onsite

About The Position

This is a hands-on technical role for someone who takes pride in solving problems the right way. You will support managed services clients by diagnosing issues, resolving them thoroughly, and documenting your work clearly so problems stay solved. You won't be rushed through tickets just to clear a queue — you will be expected to think, troubleshoot, and fix things correctly. What You Can Expect Work alongside capable, accountable professionals A steady flow of real technical problems to solve High standards without unnecessary chaos Leadership that treats you like an adult You will be trusted to do your job well — and held to a high standard of follow-through. What Success Looks Like Problems are fully resolved, not temporarily patched Documentation is clear and useful to others Clients trust your work because it is consistent and reliable A Note on Fit This role is best suited for someone who takes pride in getting things right, prefers clarity over chaos, and values competence and follow-through. If you want to do meaningful work at a high standard with a capable team, you will do well here.

Requirements

3–5 years of hands-on help desk or technical support experience
Current CompTIA A+ or equivalent certification
Strong troubleshooting ability across systems and environments
Clear, professional communication with technical and non-technical users
Technical experience with: Windows 10/11 and Server (2016–2022), Microsoft 365, Exchange, Teams, Azure, Intune, EntraID, networking and wireless infrastructure, virtualization (Hyper-V, VMware/ESXi), backup technologies, and security best practices.