Senior Help Desk Support Specialist

T and T Consulting Services Inc • North Little Rock, AR

1d • Onsite

About The Position

The National Guard Professional Education Center (NGPEC) Network Enterprise Center (NEC) provides enterprise-level Information Technology, telecommunications, infrastructure, and Visual Information support to enable training and operational readiness for the Army National Guard across all states and territories. This contract supports mission-critical systems, classroom technologies, conferencing capabilities, and enterprise collaboration platforms used by staff, students, and leadership. All personnel will operate in a structured, performance-based environment with defined service level expectations, helpdesk ticketing workflows, and compliance with DoD cybersecurity and operational policies. The Senior Help Desk Support Specialist provides Tier 2 technical support for enterprise IT systems and end users.

Requirements

• IT support and troubleshooting
• Windows systems, networking, and enterprise applications
• Customer support and communication skills
• Active SECRET clearance (or ability to obtain)
• Compliance with DoD cybersecurity and training requirements (DoD 8140, Cyber Awareness, OPSEC, etc.)
• Ability to work on-site in a secure government environment
• Strong communication and teamwork skills
• Ability to operate within a structured, ticket-driven support environment
• Commitment to meeting performance standards and service level requirements

Nice To Haves

• MA/MS preferred

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues
• Respond to helpdesk tickets within required timelines
• Provide user support for PCs, applications, and communications systems
• Maintain system documentation and knowledge base
• Analyze trends and recommend system improvements
• Support system installations and upgrades

Benefits

• Competitive benefits package including health, dental, vision, life insurance coverage
• 401(k) plan
• training programs
• accrued paid time off (PTO)
• performance based monthly & quarterly awards
• paid holidays
• customer kudo rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 11-50 employees