Senior Help Desk Support Analyst
About The Position
Hanover Bank is looking for a full-time Senior Help Desk Support Analyst to join our team. The Senior Help Desk Support Analyst is responsible for independent provisioning, installation, configuration, operation, and maintenance of system hardware and software on MS Windows-based platforms. Performs complex systems administration, adjusts application security settings, and manages user accounts. They will take an active role in user account administration, configuration, and systems upgrade. Additionally, they will collaborate with third-party server providers to resolve any network or application-related issues.
Requirements
- Experienced in networking
- Experienced with standard technical troubleshooting
- Has advanced knowledge in troubleshooting, setting up, and maintaining monitoring and backup software
- 5+ years of direct user help desk experience
- Excellent verbal and written communication skills
- Excellent technical skills
- Knowledge of the Windows operating system
- Complete 25 hours of continuing education/training annually in the areas of Information Technology or Information Security (webinars, conferences, workshops, etc.).
- Have acquired technical knowledge of the client environment
- Ability to accurately complete all documentation and reports
- Ability to work independently to resolve tickets
- Understandingof strategic initiatives to better assist clients
Responsibilities
- Provide end-user support on desktop, laptop, printer/copier, and hardware/software issues on a timely basis at all complexities and with all levels of users.
- Service desktop/laptop computer hardware (memory modules, hard drive, etc.)
- Assist employees, Board Members, and RDC customers through remote and onsite support.
- Perform regular proactive maintenance.
- Remain current and monitor technical developments in the marketplace.
- Make recommendations as appropriate.
Benefits
- Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options)
- Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)
- Company-paid Long-Term Disability Insurance
- Additional Life and AD&D Insurance for employee, spouse, and dependents
- Voluntary Short-Term Disability Insurance
- Pet Insurance
- Legal Services Plan
- Accident Insurance
- Hospital Indemnity Insurance
- Cancer Care Insurance
- 401(k) Plan with Company Match
- Paid Personal Time Off (PTO)
- Paid Company Holidays
- Annual Performance Bonuses
- Annual Salary Increases
- Company-sponsored Events
- Employee Contests and Recognition Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
