Senior Group Manager, Customer Marketing
About The Position
We’re looking for a strategic and collaborative Senior Group Manager to lead a lean, high-impact Customer Marketing team at Datadog. In this role, you’ll mentor and manage a group of marketers while also driving programs that highlight customer success, elevate market reputation, and enable go-to-market teams with compelling customer stories. You’ll balance team leadership with program ownership and cross-functional execution, helping bring the voice of the customer to the center of our brand strategy. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. This role is based in New York or San Francisco.
Requirements
- 10+ years of experience in customer marketing roles, with a proven track record of team management in high-growth technology environments; B2B software experience is a plus
- Bachelor’s degree or equivalent experience required; MBA is a plus
- Demonstrated success working cross-functionally to source, develop, and amplify customer stories across internal and external channels
- Skilled at leading customer-facing conversations and navigating legal, operational, and production processes
- Strong operational acumen with the ability to accelerate content creation, improve efficiency, and report on ROI
- Experienced in managing and growing small teams with broad scope and impact
- Deep understanding of customer marketing trends, best practices, and tools
Nice To Haves
- B2B software experience is a plus
- MBA is a plus
Responsibilities
- Manage and mentor a lean, high-performing Customer Marketing team
- Collaborate with Product Marketing, Sales, and Customer Success to identify reference opportunities and create customer-ready assets
- Orchestrate end-to-end production of customer case studies, videos, and quotes—including budgeting, team resourcing, and coordination with partners such as Events Marketing, Corporate Communications, and Analyst Relations
- Execute and report on always-on market reputation and peer review campaigns for platforms like Gartner Peer Insights and G2
- Partner with geographic and market segment leaders to align budget and team resources with business objectives
- Stand up and amplify internal communication channels and content promotion to increase use of assets and drive pipeline
Benefits
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Employee-focused best in class onboarding
- Internal mentor and cross-departmental buddy program
- Friendly and inclusive workplace culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
