Senior Group Director, East Coast & Central

Chanel•Boston, MA

14d•$172,000 - $225,000

About The Position

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. Senior Group Director, Fashion Retail, Northeast & Central CHANEL is looking for a Senior Group Director, Fashion Retail to join our Fashion Retail Leadership Team. As the Ultimate House of Luxury, CHANEL sets the bar in defining style and providing excellent service to our clients. In an ever-evolving landscape where the definition of “luxury” is changing, clients are demanding an increasing level of elevated service. This role requires an ability to be agile and a strong aptitude for elevating the internal and external Client mindset. The retail environment is filled with interesting challenges and we seek a transformational leader to help continuously evolve CHANEL’s retail organization. This role interfaces with all of our boutique teams in the Northeast region and will report to the Head of Retail for the Northeast region. Our ideal candidate will have seven years of experience, have a passion for people leadership and excellent client service and be based in New York market.

Requirements

Minimum of 7 years of experience in a multi-boutique or store environment
Bachelor’s degree or equivalent experience preferred
Strong in boutique presence
Position will be based in Boston, Washington DC or Chicago. The position entails frequent and extensive travel, up to 60% including at times, international trips
Must be able to use MS Office applications – Word, Excel and Power Point to a competent standard
Strong communication skills (verbal and written), strong relationship building skills as well as the ability to influence and assess situations objectively
Analytical strength to be able to identify business trends and provide strategic quantitively and qualitatively driven recommendations to drive the business and enrich the Client experience
Ability to use discretion and independent judgment
Strong critical thinking capability
Capable of working seamlessly across multiple retail business models and complexities

Responsibilities

Act as voice of your respective region, making recommendations to best support all aspects of the retail business while working with the Head of Retail to set strategic objectives and vision for boutiques in the region to drive focus on Client and commercial KPIs
Champion a client-centric and service focused mindset across all levels of our Boutique organization
Collaborate closely with counterparts from Watches and Fine Jewelry and Fragrance and Beauty division , home office and regional partners to ensure seamless and consistent client experience across all touch points
Galvanize your Boutique leaders around our vision and ensure a clear understanding of CHANEL’s priorities and strategic focuses to enable and empower them to operationalize them at the Boutique level
Identify industry and market trends, maintaining keen awareness of industry partner and competitor movements and activities
Encourage individual empowerment and employee development by being a hands-on visible leader fostering both a learner’s mindset and a culture of continuous improvement
Provide consistent vision on talent evaluation and performance management across all boutiques to ensure consistency with CHANEL brand values, driving leadership development and succession planning
Champion and drive D&I initiatives in partnership with D&I leadership and HRBPs
Instill an operational mind-set, and show visible support for operational efficiency, strengthening partnerships across all Boutique functions
Partner with stakeholders to identify opportunities to improve process efficiency that will enhance client experience and/or profitability
Ensure compliance with all internal and external constituents on areas such as: loss prevention, anti-diversion, employment laws, privacy laws, inventory counts, etc.

Benefits

Flexibility (flexible time and hybrid work options)
Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

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