Senior Global Support Administrator
About The Position
Revolution Medicines is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit frontier targets in RAS-addicted cancers. The company’s R&D pipeline comprises RAS(ON) Inhibitors designed to suppress diverse oncogenic variants of RAS proteins, and RAS Companion Inhibitors for use in combination treatment strategies. As a new member of the Revolution Medicines team, you will join other outstanding Revolutionaries in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway. The Opportunity: We are looking for a Global Support Administrator to join the IT team in the Information Sciences department and contribute to delivering a seamless, secure, and globally aligned end-user computing experience to the RevMed community across a hybrid enterprise environment. This advanced Tier II role blends technical troubleshooting, endpoint administration, and cross-functional coordination with a strong emphasis on operational excellence and user satisfaction. The ideal candidate thrives in a fast-paced, evolving IT environment and enjoys solving complex problems while collaborating across regions.
Requirements
- 4–6 years of experience in desktop administration, endpoint support, or end-user computing roles within a mid-to-large enterprise.
- Experience supporting multi-site or distributed environments.
- Hands-on experience with Hybrid Active Directory / Azure AD (Entra ID).
- Experience with Microsoft 365 (Exchange Online, Teams, OneDrive).
- Experience managing endpoints via Intune and/or JAMF.
- Strong troubleshooting and problem-solving skills with the ability to manage multiple priorities.
- Ability to collaborate effectively across teams and regions.
- Clear verbal and written communication skills, including experience supporting high-visibility users when needed.
- Experience documenting procedures or creating user-facing documentation.
- Working knowledge of Windows, macOS, networking fundamentals, and security best practices.
- Ability to work independently while operating within an established support structure.
Nice To Haves
- Experience supporting international offices or regional IT coordination.
- Basic scripting knowledge (PowerShell, Python, or similar).
- Understanding of VPNs, endpoint protection, and general network/security concepts.
- Familiarity with regulated environments (GxP a plus).
- Strong organizational skills and attention to detail.
- Relevant certifications (Microsoft 365, Azure, ITIL, JAMF, etc.) are a plus.
Responsibilities
- Provide Tier II support for end-user devices, operating systems (Windows/Mac), and enterprise applications across global regions.
- Troubleshoot hardware, software, identity access, provisioning, and performance issues, escalating when appropriate.
- Partner with the Service Desk Manager and regional IT colleagues to ensure consistent global support standards.
- Support desktop provisioning and onboarding activities for global offices, including Europe and APAC.
- Collaborate with IT Europe and other regional partners to align on desktop configurations and support processes.
- Work with software vendors as needed to resolve technical issues.
- Administer and support platforms including Microsoft 365 (Exchange, Teams, OneDrive), Egnyte, Smartsheet, DocuSign, Simpplr, Atlassian, and ServiceNow.
- Support identity and access services through Azure AD / Entra ID, SSO, SCIM provisioning, and MDM platforms.
- Maintain accurate asset records and assist with lifecycle management processes.
- Contribute to documentation of desktop standards, procedures, and knowledge base articles.
- Assist with automation of routine Service Desk and provisioning tasks (PowerShell, MDM configuration).
- Participate in desktop lifecycle management activities including imaging, patching, deployment, compliance, and scripting.
- Partner with infrastructure, network, and security teams during site expansions and system rollouts.
- Support onboarding of new offices and remote employees as part of global growth.
- Participate in pilot testing and deployment of new tools, hardware, and applications.
- Follow department procedures related to change management and configuration standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
