Senior GIS Technical Lead and Support Engineer

Brightspeed•Charlotte, NC

5d•Hybrid

About The Position

We are looking for a Senior GIS Technical Lead and Support Engineer to join our growing team! The Senior GIS Technical Lead & Support Engineer is the organization’s SME for geospatial systems, fiber network design data, and technical support across all platforms of the GIS IQGeo network infrastructure system. This role owns the IQGeo ecosystem, ensures system readiness, resolves complex engineering & logic issues, and enables the engineering, construction, planning and operations teams to execute efficiently. This is a senior technical authority responsible for raising the quality bar, setting standards for vendors, mentoring peers, and serving as the escalated problem solver across Engineering, Construction, Finance and Operations.

Requirements

5–8+ years of experience in GIS within telecom, utilities, or infrastructure
Mastery of IQGeo, ESRI ArcGIS, QGIS, or similar systems
Strong understanding of fiber network architecture, OSP design, and construction workflows
Proven expertise reviewing and troubleshooting fiber designs
Ability to solve complex data problems with minimal oversight
Excellent communication skills—translating technical detail for non-technical audiences

Nice To Haves

Experience in large-scale FTTH/FTTP builds, ideally in ILEC or startup environments
Familiarity with API integrations, automation scripting (Python, SQL), or FME
Experience creating GIS-based analytics or dashboards for leadership

Responsibilities

Technical Ownership of GIS Platforms
Serve as the senior technical authority for IQGeo, all platforms
Direct interface/ liaison with IQGeo system developers
Configure layers, data models, rulesets, and integrations
Establish and enforce GIS and design standards across the organization
Drive system improvements that increase accuracy, speed, and data reliability
Owner of UAT testing requirements for system performance & agility
Advanced Engineering Support & Problem Resolution
Provide expert-level review and troubleshooting for fiber designs, redlines, routing issues
Resolve escalated issues from engineering, construction, operations and PMO
Interpret and correct data anomalies in address datasets, premise mapping, and network topology
Deliver clear, actionable solutions—often under tight timelines
Design Quality Assurance (QA/QC)
Perform deep-dive technical validation of IQ enhancements
Identify risks, errors, conflicting routings, and incomplete or inaccurate elements
Own the quality gate before IQGeo changes put in production.
Handle Tier I, II, III updates in-house
Oversee UAT testing for IQ Tier IV enhancements
Maintain version control, change management, and documentation of data workflows
Cross-Functional Technical Partner
Support cross-functional teams (Network Engineering, Construction, Operations, Finance, PMO) with high-complexity spatial and design insights
Participate in build-readiness reviews and design strategy sessions
Provide data and technical guidance that influence priority decisions
Training, Mentorship & Best Practices
Train engineers, surveyors, and field teams on GIS usage, standards, and troubleshooting
Create documentation, SOPs, and guides for repeatable processes
Serve as the go-to mentor for junior and mid-level GIS or design engineers

Benefits

We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

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