Senior Generator Field Technician

National Power, LLC•Houston, TX

2d•Remote

About The Position

National Power, LLC is actively seeking an experienced Senior/Master Generator Technician. Reporting to the Service Manager, you will play a pivotal role in performing and supervising service operations for National Power's customers and service teams. In this position, you will train, develop, and direct an assigned group of service technicians who startup, service, and repair industrial generators and related equipment, including Bypass Isolation ATS and other related machinery. This role requires both hands-on technical expertise and strong leadership capabilities.

Requirements

High school diploma or GED preferred
Generac Master Technician or equivalent certification and training is required
High level of expertise with switchgear
Positive attitude and strong customer service skills required
Ability to manage a team of technicians
Fluency in written and spoken English
Ability to read and interpret documents such as safety rules and procedure manuals.
Ability to write routine reports and correspondence
Intermediate knowledge of Microsoft Office applications
Strong organizational, computer, and communication skills
Overnight travel may be required
Criminal background check, pre-employment drug screen and MVR required
Must be able to pass a Department of Transportation physical examination

Responsibilities

Supervise and direct the work of assigned service technicians within geographic territory
Evaluate performance, provide coaching and feedback, and develop training programs to improve technical knowledge and overall performance of assigned technicians
Identify and assign team members to provide field support and mentorship to other service technicians
Partner with Service Director to resolve employee performance or behavioral issues and determine staffing needs
Participate in recruiting and hiring of field service technicians
Serve as first point of contact for phone and field support, including troubleshooting, emergency repair assistance, and parts delivery; escalate complex issues to Service Director as needed
Conduct preventive maintenance, emergency maintenance, startup, troubleshooting, repair, and maintenance of generators and related equipment
Make pre-startup site visits to advise and assist installing contractors
Lead safety initiatives and oversight for all technicians in assigned geography, ensuring compliance with safety protocols
Execute Quality Control programs within assigned geographic territory, working with Technical Service Manager to implement QC procedures and ensure proper documentation
Support Service Manager in reviewing work orders at all stages of project execution
Drive and promote continuous improvement of field operations
Provide customer-focused support to enhance customer relationships and resolve concerns
Support planning and quoting of complex service projects
Assist Service Director with Generac warranty process administration
Advise service operations team on time and materials needed for various service levels
Provide after-hours emergency response support as needed

Benefits

Competitive pay depending on previous experience and current certifications. Overtime is also a factor, and it is paid at 1.5 X base. We are a performance-based company and pay will ultimately reflect the employee’s productivity and overall performance
Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
Up to 9 paid company holidays
Paid sick time
Company-paid Life Insurance ($75,000)
Company-paid Short-term and Long-term Disability Insurance
Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
401(k) retirement savings plan with company matching
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)