Senior General Manager
About The Position
About The Salty We’re more than a donut shop. We’re a chef-driven, craft-focused brand on a mission to create moments of connection through the highest quality donuts, coffee, and baked goods, all made in-house. As we continue expanding into new cities and launching new offerings (including our growing all-day café program), we’re looking for exceptional leaders who bring operational excellence, team development, and hospitality to life every day. At The Salty, we believe in creating spaces where guests can pause, connect, and enjoy something made with care. That mission starts with our people. As a GM, you’ll lead one of our most important locations with ownership, precision, and a focus on delivering an outstanding guest and team experience daily. Position Overview The Sr. Store Manager is the operational and cultural leader of a single high-performing Salty location. This role requires an experienced operator who thrives in a fast-paced, high-volume café environment and who brings the leadership maturity needed to elevate people, process, hospitality, and financial results. You’ll be responsible for overseeing all day-to-day operations, ensuring that the store delivers consistent execution, exceptional quality, a welcoming atmosphere, and strong business performance. This is a hands-on leadership role that blends strategic oversight with an ability to jump in where needed, guide your team, and build a culture rooted in accountability, craft, and hospitality.
Requirements
- 4+ years of experience in food & beverage management, preferably high-volume or specialty café.
- Experience leading teams of 20+ in a fast-paced environment.
- Strong background in operations, training, labor management, and P&L ownership.
- Experience with both FOH and BOH systems preferred.
- Exceptional leadership and communication skills.
- Strong operational discipline with excellent time management and organizational skills.
- Analytical thinker capable of diagnosing root causes and driving continuous improvement.
- Proficiency in Microsoft Office, Toast POS, and operational tools.
- High energy, hands-on, service-driven leadership style.
Responsibilities
- Lead, coach, and develop a high-performing FOH and BOH team.
- Build strong internal pipelines and succession plans through ongoing leadership development.
- Foster a collaborative, positive culture with clear communication and consistent coaching.
- Hold team members accountable for performance, professionalism, and brand standards.
- Champion our guest-first mentality and ensure hospitality is felt in every interaction.
- Own daily execution across quality, cleanliness, service, and brand presentation.
- Ensure team mastery of all products, recipes, beverage standards, and production systems.
- Maintain high standards across FOH and BOH, ensuring seamless coordination.
- Optimize schedules, labor efficiency, and inventory practices.
- Drive consistency in training, onboarding, and operational routines.
- Proactively identify issues and implement solutions that improve workflow and output.
- Own full P&L management including sales, labor, COGS, and profitability.
- Review and communicate performance results, identifying opportunities for improvement.
- Lead forecasting, budgeting, production planning, and waste management.
- Maintain purchasing controls and manage vendor relationships.
- Ensure all licenses, permits, and health certifications are current for the store.
- Oversee payroll accuracy, inventory compliance, and pricing integrity across all platforms.
- Maintain accountability and workflow through systems including Asana, Zenput, SharePoint, Toast, and Teams.
- Uphold hospitality standards ensuring every guest receives a warm, memorable experience.
- Taste products regularly and review presentation to maintain quality and consistency.
- Lead by example, cultivating an environment where guests and team members feel valued.
Benefits
- Competitive salary with quarterly performance bonuses, comprehensive health benefits, 401(k) match, generous PTO, and growth opportunities within a rapidly expanding brand.
- Competitive salary, quarterly performance bonuses, health benefits, 401(k) match, PTO, and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
