Senior General Manager

Related • Chicago, IL

4d • $110,000 - $120,000

About The Position

Are you a seasoned General Manager with a passion for residential property management and possess an impeccable track record of excellence? Are you a natural leader who loves to mentor and help their team develop professionally? If so, Related Companies, Luxury team is searching for an individual like you with an entrepreneurial spirit to join our team as a Senior General Manager for Lake Shore Plaza, a 40 story 567 unit high rise in Chicago!
WHAT YOU’LL BE DOING AS A SENIOR GENERAL MANAGER
Property Oversight: Ensure that the residential community maintains the highest standards of excellence. Oversee the general day to day operations of our luxury residential building. Develop policies, procedures, and regulations to effectively manage the property including construction work, tenant alteration process and certificate of insurance requirements.
Collaborative Leadership: Lead and inspire a team of dedicated professionals, fostering a positive work environment that encourages growth, innovation, and teamwork. Provide guidance and support, ensuring everyone is aligned with the vision of delivering exceptional resident service.
Resident Interface: Build and maintain strong relationships with residents, actively listening to their needs and concerns. Serve as a trusted point of contact, promptly addressing inquiries, resolving issues, and anticipating their needs to enhance their living experience.
Customer Service: Makes introductory calls to all future residents prior to move-in and initiates face-to-face meeting with new residents to assure quality control and confirm satisfaction with service that was provided. Interface with our CX team to ensure compliance with brand strategy and service initiatives.
Communication: Ensure efficient and courteous response to all resident requests. Handles all resident complaints expeditiously, diplomatically and professionally. Provides resolution to resident problems and on-going resident relations.
Compliance: Maintains accurate files for all site administration, including: lease files, operational procedure files, work-order files, etc. Prepares and processes appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
Financials: Analyze financial statements utilizing knowledge and innovation to improve financial performance. Develop and manage annual operating budgets, capital plans and programs to address critical needs as well as innovate enhancements to serve the asset and ownership groups.

Requirements

• Minimum of 7-10 years of experience in property management, with at least 5 years in a leadership role overseeing large teams. High rise experience is highly preferred.
• 2 years’ experience with HUD Section 8, LIHTC, and/or other affordable housing programs preference.
• Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing, and marketing.
• Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by business results in previous position.
• Proficiency in property management software (Yardi, RealPage, Entrata, or similar) to manage leases, financials, and resident relations.
• Strong conflict resolution skills, with a customer-first mindset and ability to address escalated resident concerns effectively.
• Ability to analyze operational metrics and implement strategies for improved performance and resident satisfaction.
• Experience managing third-party vendor contracts, including security, maintenance, housekeeping, and amenity service providers.
• Exceptional organizational skills with the ability to multitask and prioritize in a fast-paced, high-expectation environment.
• Tech-savvy with experience implementing workflow automation, CRM systems, and digital communication tools.
• Position will require some overtime, including possible evenings and weekends during lease-up. Hours will be mostly set, but there is a reasonable expectation of flexibility in the schedule.

Nice To Haves

• Certified Apartment Manager (CAM) or Certified Property Manager (CPM), strongly preferred.

Responsibilities

• Ensure that the residential community maintains the highest standards of excellence.
• Oversee the general day to day operations of our luxury residential building.
• Develop policies, procedures, and regulations to effectively manage the property including construction work, tenant alteration process and certificate of insurance requirements.
• Lead and inspire a team of dedicated professionals, fostering a positive work environment that encourages growth, innovation, and teamwork.
• Provide guidance and support, ensuring everyone is aligned with the vision of delivering exceptional resident service.
• Build and maintain strong relationships with residents, actively listening to their needs and concerns.
• Serve as a trusted point of contact, promptly addressing inquiries, resolving issues, and anticipating their needs to enhance their living experience.
• Makes introductory calls to all future residents prior to move-in and initiates face-to-face meeting with new residents to assure quality control and confirm satisfaction with service that was provided.
• Interface with our CX team to ensure compliance with brand strategy and service initiatives.
• Ensure efficient and courteous response to all resident requests.
• Handles all resident complaints expeditiously, diplomatically and professionally.
• Provides resolution to resident problems and on-going resident relations.
• Maintains accurate files for all site administration, including: lease files, operational procedure files, work-order files, etc.
• Prepares and processes appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
• Analyze financial statements utilizing knowledge and innovation to improve financial performance.
• Develop and manage annual operating budgets, capital plans and programs to address critical needs as well as innovate enhancements to serve the asset and ownership groups.

Benefits

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources – such as counseling are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees