Senior General Manager - Waterline

Kairoi Residential • Austin, TX

22d

About The Position

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen. This is an extraordinary opportunity for an experienced luxury lease-up General Manager to join the team behind the most prestigious and tallest high-rise in Texas. We are seeking a polished, service-driven individual who brings a strong blend of multifamily expertise, boutique hotel or hospitality experience, and exposure to commercial operations. The ideal candidate thrives in a fast-paced, ultra-luxury environment and is passionate about delivering best-in-class service from pre-leasing through stabilization.

What a Typical Day Could Look LikeAs a General Manager, you'll be the driving force behind the success of our luxury high-rise community. You will oversee all aspects of community management, including resident relations, team leadership, financial performance, and property maintenance. Every day will bring a dynamic blend of leadership, resident interaction, and operational strategy, making this a rewarding role for those who thrive on challenges and the satisfaction of exceeding expectations.

Requirements

• 5-6 years of experience in the multifamily industry or a related hospitality field.
• Must have Luxury High Rise experience
• Proven track record of successfully managing and leading a team of multifamily professionals (at least 2 years of experience).
• Associate's degree, bachelor's degree, or equivalent combination of education and experience.
• Strong understanding of financial management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in relevant software and technology (property management systems, etc.).
• Must have a valid driver's license with no major infractions in the last 12 months.

Nice To Haves

• CAM or IREM certifications are highly desirable.

Responsibilities

• Recruit, hire, onboard, and train new team members, transforming them into passionate ambassadors of our community!
• Offer ongoing coaching, mentorship, and growth opportunities, unlocking team members' full potential!
• Conduct performance reviews and regular check-ins with individual associates, fostering a culture of feedback and continuous improvement!
• Create a positive, supportive environment that inspires growth and empowers team members to thrive!
• Tackle resident concerns, complaints, and issues swiftly, ensuring top-tier satisfaction and creating a vibrant, harmonious living environment!
• Partner with the Assistant General Manager to drive resident retention, keeping communication open and building lasting relationships that foster a true sense of community.
• Curate and host exclusive resident events and dynamic lifestyle programs, cultivating a tight-knit community and a unique sense of belonging!
• Manage budget preparation, financial reporting, and community income flow, ensuring the financial health and stability of the community.
• Maximize net operating income (NOI) while ensuring a positive resident and associate experience, achieving both financial success and resident satisfaction!
• Maintain precise financial records and uphold top-tier integrity with strict accounting standards!
• Analyze financial data, spot trends, and make smart recommendations to boost performance and efficiency!

Benefits

• Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
• Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• Retirement Planning. We offer a 401k program with a company match.
• Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training. We want to help you grow! Be prepared to attend and participate in training as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 101-250 employees