Senior General Manager

Raging Waves • Yorkville, IL

4d • $155,000 - $160,000 • Onsite

About The Position

Summary: The Senior General Manager is responsible for the overall leadership, strategic direction, and daily operations of the waterpark. This role oversees all functional areas including aquatics, guest services, food & beverage, maintenance, safety, staffing, and financial performance. The Senior General Manager ensures an exceptional guest experience while maintaining operational excellence, team performance, profitability, and full compliance with regulatory standards. The Senior General Manager plays a hands-on leadership role, creating a safe, fun, and engaging environment for guests and team members alike.

Requirements

• Minimum 5 years of leadership experience in the hospitality, attractions, theme park, or waterpark industry.
• Proven experience managing large teams in a high-volume, fast-paced environment.
• Strong understanding of operations, financial management, labor scheduling, guest service, and safety compliance.
• Demonstrated success in managing budgets, analyzing P&L statements, and driving revenue while controlling costs.
• Experience overseeing aquatics operations and lifeguard programs (Ellis & Associate or similar).
• Strong leadership and team development skills with a hands-on management style.
• Excellent communication, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office Suite and point-of-sale or scheduling systems.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Certified Pool Operator (CPO) or equivalent.
• CPR/AED/First Aid Certification.
• ServSafe and TIPS Certifications (for oversight of food and beverage operations).
• Emergency Action Planning and safety protocols.

Nice To Haves

• Experience leading capital improvement projects or operational upgrades

Responsibilities

• Provide overall leadership and vision for the entire waterpark, ensuring an outstanding guest experience, high-performing teams, and profitable operations.
• Oversee day-to-day park operations across all departments: aquatics, food and beverage, attractions, admissions, retail, and facilities.
• Lead, develop, and manage the management team and department heads to drive operational excellence, efficiency, and safety.
• Monitor and maintain the highest standards of guest service, cleanliness, and safety throughout the park.
• Ensure compliance with all local, state, and federal regulations, including health, safety, food service, and aquatic standards.
• Oversee hiring, onboarding, training, scheduling, and performance management for all staff in partnership with HR and department managers.
• Lead and support the aquatics team to ensure lifeguards are properly trained, certified Ellis & Associate, and equipped to maintain water safety standards.
• Manage and monitor all operational budgets, labor forecasting, expense control, and financial reporting for the park.
• Maintain and inspect all park facilities and attractions to ensure equipment is functioning properly, clean, and safe for guests.
• Implement and monitor emergency response procedures, safety drills, and risk management protocols.
• Drive continuous improvement initiatives in guest service, employee engagement, operational procedures, and cost-efficiency.
• Represent the park in a professional manner, building strong relationships with guests, vendors, partners, and community stakeholders.
• Promote a culture of positivity, respect, and accountability throughout the organization.
• Ensure all areas of the park are operating according to brand standards, health codes, and company policies.
• Act as the primary point of contact during critical operational issues or emergencies.
• Serve as an ambassador of the waterpark brand and champion a fun, safe, and welcoming environment.

Benefits

• Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.
• More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees