Senior General Manager

JLL•McLean, VA

9d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Group Manager at JLL, you will be responsible for overseeing the real estate operations and management of a campus with the primary focus on achieving operational excellence and client objectives, implementing strategic plans, and driving financial results. This campus serves as the global headquarters for Capital One. It consists of retail tenants, sports amenities, parks, and public and common shared space located in Tysons, Virginia. This position requires collaboration with the operators of a performing arts center, a hotel, and the office tower facilities teams. This leadership role requires you to effectively manage large teams, coupled with strategic thinking and a comprehensive understanding of the big picture. You will be responsible for implementing and recommending improvements to clients. The Group Manager is responsible for ensuring client and tenant satisfaction. The position demands strong leadership capabilities as you'll mentor managers, cultivate key client partnerships, and ensure operational excellence across all service delivery areas. You'll work closely with leadership to optimize resource allocation, and maintain JLL's reputation for innovation and client-centric solutions. This position requires the Group Manager to be on-site.

Requirements

Minimum of an associate or bachelor's degree required. Advanced degree is a plus.
Minimum of eight (8) years of commercial real estate or property management experience
Experience in budget preparation/financial reporting, building systems, lease negotiation, documentation, and administration.
At least five (5) years of experience managing a team of six (6) or more people.
Ability to read, analyze, and interpret legal documents, business periodicals, professional journals, technical procedures, or government regulations.
Strong report writing and communication skills.
Ability to present information effectively to various stakeholders.
Proficient in financial calculations and analysis, including interpreting financial statements and calculating variances.
Strong problem-solving skills and ability to draw valid conclusions.
Proficient in using Microsoft Office and other necessary software programs.
Familiarity with budgeting applications
Obtain the required real estate license within your jurisdiction, such as a salesperson license or property management license within 12 months of employment.

Nice To Haves

Industry accreditation and/or designation is a plus.
LEED AP/Accreditation preferred.

Responsibilities

Oversee operational performance across a portfolio of real estate assets, ensuring delivery excellence and client satisfaction metrics
Build and maintain executive-level relationships with key clients, serving as their primary strategic advisor and trusted partner
Mentor and develop management talent, fostering a culture of collaboration that strengthens team performance locally and across the globe
Collaborate with regional and global leadership teams to implement best practices and drive organizational objectives
Manage P&L responsibility, including budget development, forecasting, and resource optimization across business units
Present to senior leadership and key stakeholders on business performance and strategic initiatives
Champion diversity, equity, and inclusion initiatives while supporting each other's wellbeing across all teams
Conducting property inspections to determine necessary services and equipment.
Assigning maintenance and repair duties to employees and obtaining bids for additional work from contractors
Managing major construction projects and reviewing construction specifications or plans
Administering service contracts and purchasing supplies and equipment
Ensuring building operations are in line with company standards and procedures.
Developing property manuals and online systems
Implementing and updating emergency evacuation procedures and life safety systems
Assuring compliance with company policies and procedures
Assisting in the preparation and review of annual jurisdictional forms and filings
Preparing and implementing annual budgets for revenue, operating expenses, and capital expenses
Supporting the lease administration process and reviewing lease agreements
Managing the accounting and collection process in coordination with Client Accounting Services
Reviewing account aging reports and taking appropriate actions
Preparing and reviewing financial statements and reports for clients
Acting as a contact for tenants and meeting with tenant representatives
Providing necessary support and information to the property team
Conducting periodic inventories and property condition assessments
Cross-selling JLL services
Participating in regional and national property management initiatives
Promoting JLL's reputation and capabilities to prospective tenants and clients in the local and regional business community
Supporting the Regional Manager in new business presentations and RFP responses
Developing and implementing the Management Plan for assigned assets.
Setting goals and objectives for employees reporting to the SGM
Conducting performance evaluations and developing training programs and career paths
Hiring and managing on-site management and engineering personnel
Managing multiple buildings and property teams independently
Directly supervising employees and addressing personnel issues according to JLL policies

Benefits

Join an industry leader and shape the future of commercial real estate.
Deep investment in cutting-edge technology to power your work.
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being.
A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.
Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay