Senior Food & Beverage Manager

Lotte Hotel Americas • Seattle, WA

2h

About The Position

Reporting to the Hotel Manager, the Senior Food & Beverage Manager leads front-of-house operations across the restaurant, lounge, private dining, and in-room dining, ensuring consistently elevated service and refined guest experiences. The role maintains a strong on-floor presence, guides beverage program execution, drives financial performance, and cultivates a highly engaged service team. With a focus on polished, anticipatory service and operational excellence, this position plays a key role in supporting the hotel’s standards, brand integrity, and overall success.

Requirements

• Proven experience in a senior food and beverage leadership role (e.g., Senior F&B Manager, Restaurant Manager, or equivalent) in a luxury hotel setting.
• Strong front-of-house focus with exceptional knowledge of luxury service standards, beverage programs (including mixology and wine), guest experience elevation, and Forbes guidelines.
• Demonstrated leadership skills to inspire, hire, onboard, train, manage performance, and develop high-performing teams.
• Excellent organizational, communication, interpersonal, and problem-solving abilities.
• Proficiency in managing multiple priorities in a fast-paced luxury environment, including scheduling, inventory/ordering, and labor optimization.
• Commitment to upholding the highest standards of service excellence, hygiene, and professionalism.
• Must be able to maintain consistent floor presence and work flexible schedules, including weekends, holidays, and varying shifts.

Responsibilities

• Oversee front-of-house operations for Charlotte Restaurant, Lounge, Private Dining, and In-Room Dining, ensuring seamless daily execution, high service standards, and compliance with health, safety, and sanitation regulations.
• Lead, mentor, and develop the restaurant and lounge team, fostering a positive, collaborative, and motivated work environment while supervising and supporting the F&B Managers (restaurant and lounge).
• Handle hiring, onboarding, and performance management for front-of-house staff, including recruitment, new hire orientation, ongoing training, performance reviews, coaching, and development planning to build a high-performing team.
• Develop and implement comprehensive training programs and Standard Operating Procedures (SOPs) to maintain consistent service quality, operational efficiency, and luxury/Forbes-level standards.
• Drive guest experience excellence by maintaining exceptional dining and lounge service, addressing feedback promptly, personalizing interactions, and elevating the overall guest journey through anticipatory and detail-oriented service.
• Oversee beverage menu development and innovation, incorporating trends, guest preferences, and mixology/wine expertise to keep offerings fresh, appealing, and revenue-driving.
• Manage ordering, inventory control, supplier negotiations, stock levels, waste minimization, and cost optimization to support profitability and operational efficiency.
• Oversee staff scheduling, attendance tracking, and labor cost management to ensure adequate coverage, optimal staffing, and effective payroll processes.
• Collaborate with marketing to conceptualize and execute promotional programs, unique events, and engaging concepts that enhance brand presence, drive traffic, and increase revenue.
• Oversee private dining and special event operations, ensuring flawless execution and high guest satisfaction.
• Monitor operational performance, identify improvement opportunities, stay abreast of industry trends, and implement best practices to support business growth.
• Be highly visible and present on the floor during key service periods to coach teams, enforce standards, engage with guests, and maintain real-time operational excellence.
• Perform other reasonable job duties as requested by the Hotel Manager or senior leadership.

Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance.
• Paid time off, paid holidays, and wellness days.
• 401(k) retirement plan with company match.
• Complimentary meals and hotel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed