Senior Food & Beverage Associate

Crafty•San Francisco, CA

15h•Onsite

About The Position

Crafty’s Food & Beverage Senior Associates are the face of our in-office Concierge pantry program, delivering the highest quality client experience, centered around hospitality and operations. They are the main point of contact on the ground for our client, and are focused on - and have the agency to deliver - the best client experience. They are the human element and the friendly face that leads client-site execution on a daily basis; owning product merchandising, inventory management & order replacement, in addition to equipment management. Crafty is looking for a Senior Associate whose responsibilities will include: Merchandising: Take pride in your spaces by maintaining client’s office kitchens & pantries and highly organized storage rooms Customer Service: Engage with our clients and other Crafty team members onsite, delivering the highest quality service Maintenance + Inventory: Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget) Communication: Communicate and escalate any location needs or safety concerns to the Crafty team, and accurately complete pre/post route paperwork This role is a full-time, hourly role within Crafty. This role supports one of our San Francisco clients Monday through Friday from 6:30am - 2:30pm by meeting the skill-based qualifications below: Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Requirements

Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.
Resilient: Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success.
Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed
Collaborative: Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance
Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.
Autonomy: Autonomy empowers client operations team members to act decisively, innovate, and continuously improve, ultimately leading to enhanced client relationships, operational efficiency, and overall success in their roles through site and task ownership.
Attention to Detail: Demonstrates exceptional attention to detail by meticulously overseeing merchandising, inventory management, and ownership responsibilities to ensure precision, consistency, and excellence in all aspects of operations.

Responsibilities

Maintaining client’s office kitchens & pantries and highly organized storage rooms
Engage with our clients and other Crafty team members onsite, delivering the highest quality service
Perform routine maintenance on machines (such as coffee & kegerators), quality control checks, and completion of task lists (inventory, budget)
Communicate and escalate any location needs or safety concerns to the Crafty team, and accurately complete pre/post route paperwork