Senior Fleet Support Engineer

Zoox•San Francisco, CA

About The Position

The Senior Fleet Support Engineer on the Vehicle Development team is a critical, hands-on technical expert responsible for maximizing the operational uptime and reliability of our regional robotaxi fleet. This role serves as the first line of escalation for complex, on-site technical issues covering all major vehicle systems.

Requirements

Bachelorâs degree in Electrical, Computer, Mechanical, or Automotive Engineering
At least 8 years of relevant experience in transportation, aerospace, or autonomous vehicles, with hands-on exposure to sensors
Understanding of vehicle hardware/software architectures, including communications, diagnostics, and safe troubleshooting of low/high voltage systems Unified Diagnostic Services (UDS), and how to safely troubleshoot
Proven ability to perform holistic system-level problem solving and drive issues down to root cause at the component level
Experience reading and interpreting schematics, electrical diagrams, and connector end views/pinouts

Nice To Haves

Experience with electric vehicle technology.
Experience with remotely supporting vehicle troubleshooting.
Knowledge of vehicle systems and diagnostics tools.

Responsibilities

Act as the primary technical expert for all regional escalations, diagnosing complex issues across all vehicle subsystems (chassis, powertrain, compute, sensing, and networking).
Perform deep root-cause analysis using logs, vehicle diagnostics, and fleet data to resolve high-impact issues and prevent recurrence.
Partner closely with HQ FSE team to improve diagnostics, tooling, and issue detection capabilities.
Lead field validation efforts, including hardware/software bring-up and functional testing for new components and system updates.
Develop and maintain scalable troubleshooting guides, SOPs, and countermeasures to improve repair efficiency and fleet reliability.
Support operational needs by traveling occasionally, with travel requirements of up to 25%