Senior Financial Relationship Consultant

Texas Capital Bank•Austin, TX

2d•Onsite

About The Position

This position is a client-facing financial service role responsible for building and maintaining high-touch relationships with consumer banking clients while originating lending, deposit products and investment products along with supporting various teller and operational duties. The role sits at the intersection of relationship management and business development, requiring the ability to identify client financial needs, deliver comprehensive banking solutions, and identify cross-engagement opportunities across the firm's private banking and commercial lines of business. Working closely with our advisory teams to deliver investment solutions that meet clients long term needs.

Requirements

Must obtain a FINRA Series 65 License within first 90 days of employment
Work will be performed at an assigned Texas Capital Bank Financial Center locations (Dallas, Austin, Fort Worth, Houston, Richardson, Plano, or San Antonio) in a professional business environment with regular interaction with customers and internal teams.
Standard work schedule is Monday-Friday during business hours. Must be available to work Saturdays, occasional evening client meetings, and periodic community event participation as required by business needs.
Position requires multi-phone-line and computer-based work with regular use of multiple banking systems and tools.
Must maintain proficiency with Salesforce, Microsoft Office, PowerBI, and other designated banking platforms.
Position requires extended periods at computer workstation, comfortable standing and moving about the office, ability to lift up to 50lbs, and physical capability to perform financial center operations and community event participation

Responsibilities

Develop Client Relationships – Establish, maintain, and enhance client relationships through proactive outreach, high-touch engagement, and exceptional service delivery for consumer clients.
High Touch Client Service (Entire Firm) – Deliver exceptional client service for all clients within Consumer, Private Bank and Commercial lines of businesses. Regularly review investment portfolio and asset allocation strategy with clients – Work closely with Financial Advisor, Relationship Banking Specialists and Private Banking teams.
Lead client and prospect calls (~30% of time), provide financial strategy, comprehensive support for savings plans, investment strategy and overall banking products and services.
Originate Consumer Lending Solutions – Identify lending needs, complete loan applications, conduct preliminary credit analysis, and facilitate the lending process for consumer customers.
Originate Consumer Deposit Accounts – Identify banking needs, complete all appropriate account analysis, documentation and regulatory compliance.
Manage Banking Transactions & Account Services – Process deposits, withdrawals, wire transfers, and other banking transactions with >99.5% accuracy; open new accounts and ensure regulatory compliance (KYC, AML).
Educate Clients on Banking Products – Explain complex financial concepts clearly, conduct Financial Discovery to determine client needs and answer client questions about various consumer banking solutions.
Identify Cross-Engagement Opportunities – Analyze active client relationships, identify complementary products and services, and collaborate with Financial Advisors, Relationship Banking Specialists, Private Client Advisors and other partners to expand client relationships.
Conduct Proactive Customer Outreach – Make regular phone calls to existing and prospect customers, schedule follow-up meetings, and implement high-touch engagement strategies to build relationships.
Maintain Accurate System Documentation – Log all activities in Salesforce, Alloscape, Connected Teller Pershing, and other systems with 100% accuracy; ensure timely and complete data entry for all client interactions and transactions.
Support Regulatory & Compliance Requirements – Ensure adherence to banking regulations, complete legal documentation, implement KYC and AML procedures, and maintain confidentiality of sensitive information.
Partner With Internal Teams – Coordinate with multiple business lines, departments, and specialists to deliver holistic solutions and identify cross-functional business opportunities.
Participate in Community Engagement Activities – Assist with community awareness events, represent Texas Capital Bank in community initiatives, and identify business development opportunities through community involvement.
Manage Multiple Concurrent Priorities – Effectively juggle competing priorities, handle multiple projects simultaneously, and deliver results in a fast-paced, dynamic environment.
Support Operational Efficiency & Process Improvement – Assist with system updates, identify process improvements, perform administrative duties as assigned, and contribute to organizational initiatives directed by management.
Maintain Professional Conduct and Appearance – Conduct yourself professionally, demonstrate integrity, and maintain appropriate appearance standards at all times.
Uphold Texas Capital Bank Reputation – Demonstrate ethical behavior and uphold the bank's reputation in all client interactions and business decisions.
Comply with All Company Policies and Procedures – Follow all Texas Capital Bank policies and procedures consistently and reliably in all aspects of your work.
Adhere to Banking Regulations and Compliance Requirements – Understand and comply with all banking regulations applicable to your role and responsibilities.
Complete Required Regulatory Training – Complete all mandated regulatory and compliance training in a timely manner and maintain current certifications.
Maintain Strict Confidentiality of Customer Information – Protect customer data and maintain strict confidentiality of all sensitive information at all times.
Follow Data Security Protocols and Report Security Concerns – Use secure systems and processes consistently, and report any security concerns immediately to management.
Follow Anti-Money Laundering (AML) Protocols – Understand and comply with all AML regulations, procedures, and suspicious activity reporting requirements.
Actively Seek Feedback and Professional Development Opportunities – Pursue continuous learning, seek constructive feedback, stay current with industry developments, and contribute to team effectiveness.
Identify and Contribute to Process Improvements – Identify operational inefficiencies and actively contribute to process improvement initiatives directed by management.

Benefits

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

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