Senior Financial Center Associate - Floater

Flagstar Bank•New York, NY

17h•Onsite

About The Position

Assists Financial Center Manager in maintaining bank operations and supporting Private Client Groups and clients in accordance with all applicable Bank policies and procedures. This role involves extensive traveling to various Financial Centers to assist with staffing. The Senior Financial Center Associate acts as a back-up to the Financial Center Manager, assisting with daily operations such as opening and closing the Financial Center, handling facilities issues, POD scanning, reviewing teller work, processing invoice payments, performing FC proof, managing daily/monthly FC reports, and conducting monthly audits. The position also entails providing ongoing servicing to clients, responding to inquiries and requests regarding accounts, and assisting Private Client Groups with client relationships, including wire transfers, new account paperwork, foreign wires, and collections. Furthermore, the associate supports back office personnel in resolving operational issues like proof, investigations, and wire transfer requests, assists financial center management with various projects, and completes ongoing required training in areas like Compliance and HR. Additional accountabilities include performing special projects and duties as required, consistently adhering to regulatory and compliance policies and standards, and maintaining compliance with applicable federal, state, and local laws and regulations.

Requirements

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
3+ Years of Teller experience in financial services.
2 years: supervisor in a branch setting, managing tellers, compliance, etc.
Must be able to travel extensively to various locations in New York (5 Boroughs, Upstate, Long Island).
Experience working in a changing dynamic environment.
Knowledge of business accounts and wires.
Displays professionalism.
Good problem-solving skills.
Good interpersonal, verbal and written communication skills.
Client service oriented, team player.
Motivated.
Ability to work independently with minimal supervision.
Ability to maintain positive relationships.
Ability to manage multiple projects.
Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Responsibilities

Back-up to Financial Center Manager.
Assists with opening and closing Financial Center; facilities issues, POD scanning, review of teller work, invoice payment FC proof, daily/monthly FC reports, monthly audits, etc.
Provides ongoing servicing relationship with clients and responds to inquiries and requests regarding accounts.
Assists Private Client Groups with client relationships including wire transfers, new account paperwork, foreign wires, collections etc.
Assists back office personnel in resolving operational issues, including proof, investigations and wire transfer requests.
Assists financial center management with a variety of projects.
Complete ongoing training as required Compliance, HR, etc.
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Accountable to maintain compliance with applicable federal, state and local laws and regulations.