Financial Center Manager Associate

Fifth Third Bank•Louisville, KY

20h•Onsite

About The Position

The Financial Center Manager Associate (FCMA) will participate in a comprehensive, customized on-boarding and education program at Fifth Third Bank. This program includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management, providing a robust learning approach to prepare successful candidates for a Financial Center Manager role. After successful completion of the training program, the FCMA will be placed in a Financial Center. The role is designed to help individuals become proficient in deepening Consumer and Small Business customer relationships, understanding Fifth Third's products and services, and mastering the consultative sales process to identify and meet customer financial needs. It also involves learning to develop an integrated book of business strategy and cultivating a 'One Bank' culture by collaborating with business partners and participating in community activities.

Requirements

College degree or two (2) or more years of leadership experience in a sales environment
Ability to professionally represent Fifth Third Bank in verbal and written communication
Capable of analyzing credit and financial information
Ability to successfully execute and coach sales activities
Exhibits business acumen
Demonstrated ability in making sound decisions
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification
Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience
Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team
Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend the appropriate solutions to meet those needs
Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support
Learn how to source, develop, coach and lead a team that reinforces our Core Values and business strategies
Learn to cultivate a One Bank culture that proactively collaborates with business partners
Participate in activities that benefit the communities we serve
Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee
Assist in providing employees timely, candid and constructive feedback
Assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth
Recognize and reward employees for accomplishments
Additional duties as assigned