Senior Financial Analyst - Collections & Customer Care

Progress Residential • Atlanta, GA

7d

About The Position

Your career has a home here. Ready to make an impact with a dynamic, forward-thinking company? As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®. Why join Progress? As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful. Want to learn more? Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time. Position Summary: Progress Residential is seeking a Senior Financial Analyst – Collections & Customer Care to support the Payment and Recovery (PAR) and Customer Care organizations. This role will serve as a key finance partner to PAR and Customer Care leadership, providing financial planning, forecasting, reporting, and analytical support related to collections and credit loss performance. The individual in this role will be responsible for delivering insights that support operational and strategic decision-making, while also helping drive initiatives to improve collections effectiveness and payment recovery outcomes. The ideal candidate will bring strong analytical capabilities, sound financial acumen, and the ability to work effectively across functions and with senior leaders. This position requires a proactive, detail-oriented professional who is comfortable managing recurring deliverables while also supporting ad hoc analysis and strategic projects.

Requirements

• Bachelor’s Degree required in a quantitative background: Engineering, Economics, Statistics, Computer Science Etc.
• 5+ years performing analysis by developing queries and extracting actionable insights
• Technical: SQL – develop complex queries for analysis
• Excel - proficiency with pivot tables and lookups
• Python – manipulate data frames and apply functions
• Strong verbal, written, and visual communication
• Demonstrated track record of prioritizing, multitasking, and managing multiple projects/assignments simultaneously in a fast-paced environment with tight deadlines
• Adept at gathering, aggregating, cleaning, and validating data from multiple disparate sources
• Strong problem solving skills and ability to “think outside the box”
• Inquisitive mind and desire to learn

Nice To Haves

• Prior experience in Credit Policy/Pricing Analysis
• Experience developing executive presentations to recommend strategic decisions
• Consulting experience
• Model Development/Monitoring and/or Statistics: Regression Analysis, Machine Learning, Hypothesis testing, and actual-to-predicted performance monitoring of models developed

Responsibilities

• Partner with Payment & Recovery and Customer Care leadership to support the annual budget, quarterly forecast, and monthly outlook processes for collections and credit loss performance
• Prepare and maintain recurring financial and operational reporting related to collections, recoveries, and credit loss metrics
• Analyze performance trends and key drivers, including detailed variance analysis against budget, forecast, and prior periods
• Conduct ad hoc analyses and deep dives to evaluate credit loss performance, identify emerging trends, and provide actionable recommendations
• Build, enhance, and maintain financial models to support planning, forecasting, and scenario analysis
• Develop executive-level presentations and reporting materials that communicate performance results, business insights, and recommendations in a clear and concise manner
• Support cross-functional collaboration with Finance, Operations, and other business partners to align assumptions, improve reporting, and enhance decision support
• Contribute to strategic projects and initiatives focused on improving collections processes, payment recovery performance, and overall operational effectiveness
• Identify opportunities to improve reporting processes, increase data transparency, and strengthen financial support for the PAR organization

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees