Senior Billing & Collections Analyst
About The Position
At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. We are seeking a detail-oriented Senior Billing & Collections Analyst to own and optimize our end-to-end billing and collections processes. This role ensures accurate invoicing, drives timely cash collections, and partners cross-functionally to support revenue operations and improve order to collection cash flow. The ideal candidate thrives in a fast-paced, systems and data-driven environment and is passionate about process improvement and data accuracy. This is a full-time position that reports to the Controller.
Requirements
- 4+ years of billing, collections, AR, or revenue-related experience (SaaS preferred)
- Experience with ERP systems (NetSuite strongly preferred)
- Strong Excel skills (reconciliations, aging analysis, reporting)
- Proven experience managing AR aging and collections processes
- High attention to detail and strong problem-solving skills
- Ability to manage multiple priorities and work cross-functionally
Nice To Haves
- Exposure to ASC 606 / revenue recognition
- Experience with Stripe, Avalara, or Salesforce
- Multi-entity or multi-currency experience
- Experience supporting audits or working within controlled environments
Responsibilities
- Own full-cycle billing (invoicing (subscriptions, usage-based billing, etc.) credits/refunds, Dunning process)
- Ensure billing aligns with customer contracts and pricing terms
- Manage collections process including outreach, follow-ups, and escalation on past-due accounts
- Monitor AR aging and proactively drive DSO improvement
- Resolve billing discrepancies, disputes, and short payments
- Maintain billing and AR data within ERP systems (NetSuite preferred)
- Partner with Accounting to support revenue recognition (ASC 606 alignment)
- Collaborate with Sales and Customer Success on billing setup and collections strategy
- Support month-end close with billing and AR reconciliations
- Maintain audit-ready documentation, controls, and billing/collections policies
- Identify and implement process improvements and automation opportunities
Benefits
- Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
- 401(k) plan with employer match starting day one
- Equity stock options to share in our success
- Flexible hours, remote work options, and generous vacation and sick leave
- Paid parental leave for mothers, fathers, and adoptive parents
- Professional development stipends to support your career growth
- Opportunities to participate in community outreach and volunteer programs
- Monthly company-sponsored happy hours and gatherings to connect and unwind
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
