Senior Field Support Technician

Rockwell Automation

3d • $79,000 - $118,000 • Hybrid

About The Position

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description As Rockwell's Senior Field Service Technician, you provide services to support the on-site installation, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, power systems, manufacturing systems, industrial networks and the individual products which comprise these systems. If you are not at a customer's site, you can work from your home office or regional sales office. Regional travel is required, up to 50%. You report to the Territory Services Manager and located in Southern California.

Requirements

• High School Diploma or GED
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The ability to travel up to 50% of the time.
• A valid drivers license.

Nice To Haves

• 6+ years of related experience in Low or Medium Voltage Drives, HMIs, Small and Large controllers
• Experience working with sales and business leads to identify new contract opportunities and ensuring customer satisfaction of service offerings.
• Experience with networks including EtherNet, ControlNet, and DeviceNet

Responsibilities

• Provide customer support through the performance of installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of Rockwell equipment and systems.
• Program PLCs and HMIs systems for new or modified equipment utilizing RSLogix 5, 500, 5000, FactoryTalk Studio software, Studio5000, ControlLogix and CompactLogix.
• Program and commission AC and DC drive on web handling systems.
• Maintain automation and equipment including working with voltages up to 600VAC and 800 VDC.
• Troubleshoot problems, identify, and implement new or amended system functionality, identify operational process gaps, and take corrective actions.
• Execute initiatives supporting our automation strategy, manage operating workflows and progress continuous improvement opportunities.
• Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).

Benefits

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED