Senior Field Services Technician

Surgery Partners Careers•Nashville, TN

9h•Onsite

About The Position

Field Service IT Technician Role A Sr Field Service IT Technician is a skilled and dedicated IT professional on the healthcare team. They will provide essential technical support to ensure the smooth operation of information technology systems within the field. This role involves troubleshooting hardware and software issues, assisting end-users, and collaborating with other IT staff to maintain a reliable and secure IT environment. They are a key part of the IT team that supports information systems for multiple sites including associated hospitals, ASC centers and clinics. Objectives and Responsibilities of a Sr Field Services Technician Implementation Tech 1. Technical Support: Respond promptly to IT support regarding required for ongoing support for existing facilities, as well as implementation and go-live of new facilities and acquisitions. Provide on-site and remote assistance to end-users during rounding assignments, transitions and go-lives of new sites, ensuring timely resolution of technical problems. 2. Hardware Maintenance: Install, configure, and maintain computer systems, printers, scanners, and other hardware devices as needed through on-site requests. 3. User Training: Create user documentation and guides to assist staff in utilizing technology effectively in collaboration with the Help Desk L1/L2 techs to provide the field knowledge needed for ongoing support 4. Collaboration: Work closely with other IT team members and IT teams to address complex technical issues and contribute to ongoing projects. Communicate effectively with end-users to gather information and provide clear explanations of technical solutions. Required Qualifications of the Sr Field Services Technician Education: The Technician should have a degree or an equivalent level of practical experience. Experience: They should have had a minimum of 7-8 years of working experience in a relevant IT position within a fast-paced and constantly evolving environment. Communication Skills : Strong communication skills both in written and verbal form. Interpersonal Skills : The Technician will be empathetic to customer requirements while demonstrating the ability to be a pro-active advocate to partner and drive successful implementations, even when up against tight timelines and other constraints. People Skills: The ability to build relationships and trust with others is a requirement, as this role will serve as a change agent toward building and maturing a structured delivery framework. Travel: The Technician will be required to travel to hospitals, ASC and clinic locations in the performance of their duties. On-Call/Out of Hours: The IT Technician will be required to assist with on-call activities and occasionally work outside of normal office hours Benefits: Comprehensive health, dental, and vision insurance Health Savings Account with an employer contribution Life Insurance PTO 401(k) retirement plan with a company match And more! ENVIRONMENTAL/WORKING CONDITIONS : Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. If you are viewing this role on a job board such as Indeed.com or LinkedIn, please know that pay bands are auto assigned and may not reflect the true pay band within the organization. No Recruiters Please

Requirements

The Technician should have a degree or an equivalent level of practical experience.
They should have had a minimum of 7-8 years of working experience in a relevant IT position within a fast-paced and constantly evolving environment.
Strong communication skills both in written and verbal form.
The Technician will be empathetic to customer requirements while demonstrating the ability to be a pro-active advocate to partner and drive successful implementations, even when up against tight timelines and other constraints.
The ability to build relationships and trust with others is a requirement, as this role will serve as a change agent toward building and maturing a structured delivery framework.
The Technician will be required to travel to hospitals, ASC and clinic locations in the performance of their duties.
The IT Technician will be required to assist with on-call activities and occasionally work outside of normal office hours

Responsibilities

Respond promptly to IT support regarding required for ongoing support for existing facilities, as well as implementation and go-live of new facilities and acquisitions.
Provide on-site and remote assistance to end-users during rounding assignments, transitions and go-lives of new sites, ensuring timely resolution of technical problems.
Install, configure, and maintain computer systems, printers, scanners, and other hardware devices as needed through on-site requests.
Create user documentation and guides to assist staff in utilizing technology effectively in collaboration with the Help Desk L1/L2 techs to provide the field knowledge needed for ongoing support
Work closely with other IT team members and IT teams to address complex technical issues and contribute to ongoing projects.
Communicate effectively with end-users to gather information and provide clear explanations of technical solutions.