Field Services Technician

Ledcor • London, KY

4d • Onsite

About The Position

You are a skilled Field Services Technician with over five years of experience working in telecommunications and utilizing your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nortel, Fujitsu, Alcatel and similar products to support customer optical, electrical, voice and data services. Additionally, you will test circuits using optical time domain reflectometers (OTDR). As a Field Technician you will be part of a dynamic customer-focused culture that provides the opportunity to work in a self-managed work environment, by performing installations and repairs of telecommunications services. Apply today to join the Ledcor Technical Services team! Essential Responsibilities: To provide an elite customer service experience to all Ability to de-escalate customer concerns in a professional manner Working on-site at customer locations to perform installation and repair of internet, copper and fiber cabling, rack mounted routers, and demarcation extensions To identify, analyze, and provide solutions to technical issues such as install cable runs, swap out cards, install data circuits for internet connections To maintain and adhere to Ledcor’s safety program with the use of all vehicles, tools, and equipment

Requirements

• Five plus years of experience in telecommunications, business installation and service for electronics, security, and/or cabling
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
• A degree or diploma from a technical college is valued but not required, with equivalent experience in telecommunications being equally important
• Strong knowledge of Microsoft Office suite
• Experience working in the field independently and thriving in a dynamic environment
• Clear and efficient verbal and written communication skills

Responsibilities

• Provide an elite customer service experience to all
• De-escalate customer concerns in a professional manner
• Work on-site at customer locations to perform installation and repair of internet, copper and fiber cabling, rack mounted routers, and demarcation extensions
• Identify, analyze, and provide solutions to technical issues such as install cable runs, swap out cards, install data circuits for internet connections
• Maintain and adhere to Ledcor’s safety program with the use of all vehicles, tools, and equipment

Benefits

• Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being.
• We offer exciting, challenging work with opportunities to develop your skills and knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees