Senior Field Service Technician

Pacific Office AutomationBeaverton, OR
2dOnsite

About The Position

Pacific Office Automation is currently seeking a Senior Field Service Technician who is skilled in repairing and maintaining Konica Minolta, Canon, & Ricoh Production Printers for our office in Beaverton, OR. If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you!

Requirements

  • 2-6 years minimum of relevant experience
  • Experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing matches, etc highly preferred
  • Strong computer knowledge
  • Excellent customer service communication skills are essential
  • Strong problem-solving and mechanical/electrical skills
  • Strong working knowledge of Windows 10 applications
  • Highly motivated and capable of working independently in the field
  • Must possess a valid driver's license with a clean driving record. A company car will be provided

Nice To Haves

  • Canon certifications beneficial

Responsibilities

  • Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, facsimiles
  • Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines. (Canon, Oce, Ricoh, etc.)
  • Providing high-quality technical support and expertise by completing each service call according to service agreements and requirements
  • Effectively completes all territory assignments and developing options to resolve unexpected problems
  • Participates in training to remain up to date with new products and procedures.
  • Provide specialist service to other field service technicians for unresolved technical problems/issues
  • Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities
  • Working in a fast-paced environment

Benefits

  • Advancement and growth into leadership roles
  • Team-player environment
  • Affordable Medical/Dental/Vision/Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • FSA/HSA programs
  • Company car for work and personal use
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