Senior Field Service Technician

Pacific Office Automation•Beaverton, OR

2d•Onsite

About The Position

Pacific Office Automation is currently seeking a Senior Field Service Technician who is skilled in repairing and maintaining Konica Minolta, Canon, & Ricoh Production Printers for our office in Beaverton, OR. If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you!

Requirements

2-6 years minimum of relevant experience
Experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing matches, etc highly preferred
Strong computer knowledge
Excellent customer service communication skills are essential
Strong problem-solving and mechanical/electrical skills
Strong working knowledge of Windows 10 applications
Highly motivated and capable of working independently in the field
Must possess a valid driver's license with a clean driving record. A company car will be provided

Nice To Haves

Canon certifications beneficial

Responsibilities

Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, facsimiles
Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines. (Canon, Oce, Ricoh, etc.)
Providing high-quality technical support and expertise by completing each service call according to service agreements and requirements
Effectively completes all territory assignments and developing options to resolve unexpected problems
Participates in training to remain up to date with new products and procedures.
Provide specialist service to other field service technicians for unresolved technical problems/issues
Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities
Working in a fast-paced environment