Senior Field Service Technician

Xylem•Baltimore, MD

12d•$29 - $33

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, chemical feed and storage equipment, conducts routine contractual sampling and survey work, preventative/breakdown maintenance, maintains parts inventory, completes cost accounting time entry and field data entry, anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers within a primary service area and regional territory. The ideal candidate will be located in northern Virginia (Leesburg/Ashburn) or southwest Baltimore, MD (Gaithersburg/Olny areas) Who We Are Looking For: Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.

Requirements

Some travel required 20%-50% travel depending on division & location (overnight stays, away from home)
May travel 1-2 weeks/month
HS diploma or equivalent
Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Clean driving record
2 to 5 years of mechanical/technical work experience including industrial or commercial process water experience
Be able to pass background check & pre-employment drug screen
Electrical, mechanical
Safe use of power and hand tools and test instruments
Work without direct supervision
Technically sound
Experience with Microsoft Office including smart devices
Must have customer service/field service experience
Demonstrates critical thinking and troubleshooting ability
Synthesizes technical information and communicates it clearly
Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Nice To Haves

Preferred: May have industry specific license(s) for water or wastewater
Trades /Training Certificates - HVAC/Plumbing/Electrical
Water/Wastewater/Chemical handling, processing, analytical experience a plus

Responsibilities

Create and maintain safe working environment and culture within the organization
Take care of company property
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment
Usually works with minimal supervision
Works independently