Sr Field Service Tech - Fairbanks Morse Defense

Fairbanks Morse Defense • Chesapeake, VA

9d

About The Position

The Senior Field Service Technician (SrFST) is responsible for the installation, commissioning, and both scheduled and emergency services for a variety of FMD products, including diesel engines, electrical controls, cranes, elevators, roll-up doors, and davits. The SrFST will lead field activities, ensure customer satisfaction, and maintain communication with internal teams.

Requirements

• High School Diploma or GED required.
• Minimum of three years of experience as an FMD Field Service Technician.
• One of the following: Associate degree in technical discipline and four years of military experience, or Four years of military experience or similar industry experience.
• Knowledge of diesel engines, spark gas test equipment, and controls.
• Ability to read and interpret diagrams and blueprints.
• Solid understanding of pneumatic, PLC, and electronic engine controls.
• Experience troubleshooting and repairing independently.
• Ability to manage technical activities and lead others.
• Proficiency in providing technical phone support and training.
• Strong verbal and written communication.
• Proficiency in Microsoft Office.
• Strong mechanical aptitude.
• Valid driver's license.
• Ability to travel up to 75% domestically and internationally.
• Ability to stand, walk, lift up to 35 pounds regularly.
• Specific vision requirements, including color and peripheral vision.

Responsibilities

• Plan and achieve goals based on judgment and experience.
• Diagnose, troubleshoot, and repair products with minimal supervision.
• Lead and direct regional associates in their work.
• Oversee complete engine overhauls on qualified engines.
• Handle occasional shop duties such as part inspections, assembly, and testing.
• Provide on-the-job and customer equipment training.
• Offer first-level escalation support to associates.
• Assist with on-site and phone troubleshooting for customers.
• Collaborate with Product Engineering to resolve equipment issues.
• Implement service documentation such as Engineering Change Orders.
• Follow all safety guidelines and wear proper PPE.
• Report accidents or injuries immediately.
• Complete required safety training annually.
• Submit accurate and timely reports (e.g., timecards, expenses, project closure).
• Maintain certifications as required.
• Ensure company property (e.g., vehicles, equipment) is well maintained.
• Provide estimated arrival times to customers when necessary.
• Communicate effectively with customers and internal teams.
• Complete maintenance documentation and provide it to customers.
• Strive for "first-time fixes" to minimize customer downtime.
• Maintain customer satisfaction in accordance with company standards.
• Maximize efficiency by combining service opportunities.
• Evaluate equipment for appropriate billing status.
• Adhere to company dress code and safety regulations.
• Act as a role model for junior technicians.
• Perform additional tasks assigned.

Benefits

• Base salary and overtime compensation
• Per Diem rates and monthly cell phone stipend
• Paid vacation, personal days, and holidays
• Hardship bonus, technician of the year award, and employee referral bonuses
• Tuition reimbursement, training, and product line certification bonuses
• Annual bonus for maintaining certifications
• Medical, dental, vision, life, and disability insurance
• 401k retirement plan with employer match
• Paid time off, paid holidays, paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED