Field Service Tech

Cloos Robotic Welding, Inc. • Schaumburg, IL

3d

About The Position

CLOOS Robotic Welding is looking for a motivated and experienced Field Service Technician to help us with growing our Customer Support Team. The ideal candidate will have a working knowledge of servo controlled robotic systems including how to identify defective Servo motors, Servos and power supplies, and how to resolve issues with dual channel E-stop circuits. A successful Field Service Technician will be facing directly with customers and that interaction must be professional and a positive reflection of the company.

Requirements

• working knowledge of servo controlled robotic systems including how to identify defective Servo motors, Servos and power supplies, and how to resolve issues with dual channel E-stop circuits

Responsibilities

• Repair of customer equipment either in-house or at customer facilities throughout North America.
• Installation of robotic welding equipment at customer facilities throughout North America.
• Customer Support at customer facility of new and used equipment
• Basic Robot Programming support during and after robot system installations.
• Address customer concerns about their equipment and report such concerns and possible resolutions to the appropriate parties
• Customer training on how to correctly operate and maintain their equipment
• Preventative maintenance on robotic welding equipment either in-house or at customer facilities throughout North America.
• Calibration of robotic welding equipment either in-house or at customer facilities throughout North America.
• In-house assembly and testing of new and used equipment.
• In-house customer service and/or support via telephone, SMS and e-mail.
• Robotic System assembly

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed