Senior Field Service Technician

IDEX•Northbrook, IL

2d•$67,500 - $101,300•Onsite

About The Position

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. Envirosight is a leading provider of advanced sewer and stormwater inspection technologies used by municipalities, contractors, and utilities worldwide. We deliver innovative hardware and software solutions that help customers inspect buried infrastructure more efficiently, accurately, and safely. We’re seeking a highly motivated Senior Field Service Technician with proven experience in technical service, strong customer-facing skills, and the ability to work independently . This role combines hands-on equipment support and maintenance with customer demos, training, and sales support activities across the Midwest. You’ll be a key field representative, ensuring customer success with Envirosight equipment and solutions.

Requirements

Associate degree or equivalent technical training preferred; equivalent field experience accepted.
Minimum 5+ years experience in field service, technical support, or maintenance of complex electro-mechanical or industrial equipment.
Demonstrated experience working independently in customer-facing field environments.
Advanced mechanical and electrical troubleshooting capabilities.
Ability to diagnose and resolve complex field equipment issues.
Proficient with computers, mobile devices, and service documentation tools.
Ability to quickly learn and support proprietary hardware and software systems.
Excellent communication skills, both verbal and written.
Customer-centric mindset with a focus on building trust and delivering exceptional service.
Professional appearance and demeanor in customer settings.
Strong time-management, planning, and organizational abilities.
Valid driver’s license with ability to travel extensively within the assigned territory.
Ability to lift and maneuver equipment as required for installations and demos.

Nice To Haves

Experience supporting product demonstrations or sales activities strongly preferred.

Responsibilities

Independently perform on-site diagnostics, troubleshooting, repair, and preventative maintenance of complex electro-mechanical and software-integrated inspection systems.
Own all service activity within the assigned territory, operating with minimal day-to-day supervision.
Serve as the regional escalation point for advanced technical issues and customer-facing service concerns.
Accurately document service activities, root cause findings, and corrective actions.
Act as the primary technical representative for customers within the assigned region.
Communicate complex technical concepts clearly to customers with varying levels of technical expertise.
Build and maintain trusted relationships with municipal, contractor, and utility customers.
Proactively identify opportunities to improve customer experience, equipment performance, and service outcomes.
Conduct on-site product demonstrations and customer evaluations in support of sales activities.
Provide technical expertise during solution discussions that influence purchasing decisions.
Prepare, maintain, and transport demonstration equipment for customer visits and regional events.
Travel extensively within the Northern Illinois & Midwest region; ability to manage travel logistics and planning independently.
Maintain and transport equipment and demo units; ensure vehicles and toolkits are prepared for daily field use.
Communicate field insights, customer feedback, and service data to internal technical, sales, and product teams.
Support regional parts inventories and coordinate with the service desk and partners to secure timely repairs and spare parts.