Senior Field Service Technician

Xylem•Arlington, TX

6d•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary The Senior Field Service Technician is responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, working with mechanical, electrical, chemical feed, civil, and storage equipment, conducting routine contractual sampling and survey work, performing preventive and breakdown maintenance, maintaining parts inventory, completing cost accounting and field data entry, and anticipating and correcting safety issues (both company and customer-owned equipment). The technician will interface directly with customers and may work across multiple systems, locations, and technologies within a regional service area. Critical thinking and problem-solving skills are essential.

Requirements

High School diploma or equivalent.
5+ years of technical work experience in the water industry or related field.
Clean driving record.
Ability to pass background check and pre-employment drug screen.
Experience with electrical, mechanical, and diesel systems depending on business unit.
Customer service experience.
Proficiency with Microsoft Office and smart devices.
Strong critical thinking and troubleshooting abilities.
Ability to work independently and lead by example.
Able to synthesize technical information and derive actionable insights from customer experiences.
Up to 25% travel
Travel may include overnight stays for project durations.

Nice To Haves

Construction or mechanical background highly preferred.

Responsibilities

Create and maintain a safe working environment and culture.
Take care of company property and equipment.
Demonstrate high impact culture through innovation, accountability, and empowerment.
Function effectively in a team environment.
Learn and adapt to new systems and technologies.
Work independently or with minimal supervision as needed.
Proactively troubleshoot and repair equipment and systems.
Conduct installations and system upgrades.
Perform routine sampling, surveys, and data entry.
Maintain parts inventory and conduct cost accounting for service activities.
Synthesize technical information and communicate it clearly to internal teams and customers.