Senior Field Service Technician

Invio Automation•Grand Rapids, MI

14h

About The Position

A Senior Field Service Technician is responsible for providing service and customer support during field visits or dispatches. This individual must be able to apply mechanical and electrical/pneumatic knowledge to build and test industrial tooling systems according to engineering data. Applying a working knowledge of mechanical and electrical/pneumatic principles as well as the ability to understand wiring diagrams, layout drawings and engineering specifications is required.

Requirements

To perform this job successfully, an individual must be professional, proactive, and positive.
Having a passion for exceptional customer service and support is a must.
Being sensitive to the unpredictable demands and uncertainties associated with customer service is a requisite to delivering superior results and exceeding the expectations of very demanding customers.
Ability to install new systems and troubleshoot existing installations of mechanical and pneumatic systems.
Ability to read and understand mechanical and electrical drawings.
Ability to use hand/power tools and possess a basic understanding of machining tools.
Working knowledge of personal computer, keyboard, and software programs.
Working knowledge of manufacturing processes.
Strong interpersonal skills.
Good verbal and written skills.
Proven organizational skills.
Ability to prioritize and work with limited supervision.
Ability to explain how and why specific conclusions were reached.
Ability to maintain confidentiality.
Ability to work well under pressure and to remain flexible to changing schedules and demands.
High School diploma or GED equivalent.

Nice To Haves

Minimum 8 years’ experience and knowledge in Automotive, Metals, Plastics, Packaging, and Material Handling industries is a plus.

Responsibilities

Managing all on-site installation, repair, maintenance, and test tasks
Able to perform mechanical, hydraulic, electrical, and pneumatic troubleshooting, repairs, and maintenance
Must be able to diagnose errors or technical problems and determine proper solutions
Must be able to interpret 2d drawings of both mechanical and controls assembly to include controls wiring diagram and pneumatic controls logic diagrams. Electrical wiring diagram familiarity is essential
Support, install, troubleshoot, and validate systems which include pneumatics, servos, vfd’s, relays, communication networks, touchscreens, pushbuttons, and robotic integration
The ability to plumb and wire mechanical ergonomic lift assist tools, secure tools, robotic/automated systems, and special machines to drawings/schematics provided
The ability to provide consistent and quality driven product results associated with assembling and terminating control panels, controls plates and wire/tube harness assemblies
Ability to mechanically assemble various tools and special machines using mechanical, pneumatic, and electrical components in the construction of the machine system
Demonstrate professionalism in all activities and provide efficient service to internal and external customers
Ensure continuous improvement of operations and processes
Must be able to communicate effectively with co-workers and customers both orally and written
Must be able to operate forklift, scissor lift, etc.
Must be able to travel internationally
May require holiday work
Must be willing to travel up to 100%.