Senior Field Service Technician � HVAC

Meppi•Phoenix, AZ

About The Position

Powering the Future: Keeping Critical Cooling Systems Running When It Matters Most! Our Field Service / Operations team is seeking an experienced, safety-driven Senior Field Service Technician HVAC to support advanced IT Cooling systems at customer sites nationwide. In this hands-on leadership role, youll perform and coordinate installations, start- ups , preventive maintenance, commissioning, troubleshooting, and repair of IT Cooling products. Your expertise will directly support mission-critical environments where performance, reliability, and uptime are essential. What Youll Do: Lead Complex Service Projects: Plan, coordinate, and execute service projects for IT Cooling systems at CPSD customer locations, ensuring work is completed safely, efficiently, and to specification. Install, Start Up, and Commission Systems: Perform and oversee installations, system start- ups , commissioning, and field modifications for advanced IT Cooling products with minimal supervision. Troubleshoot With Expertise: Diagnose and resolve complex mechanical, electrical, and controls-related failures across IT Cooling systems using advanced troubleshooting techniques. Direct and Mentor Others: Lead contractors, MEPPI-designated personnel, technicians, and authorized service providers through all phases of service projects. Provide technical guidance and on-the-job training to support skill development and quality execution. Provide Technical Support: Deliver expert technical support via phone and email to internal teams, customers, third-party service organizations, and end users. Respond When It Counts: Provide emergency technical support and on-call field service to resolve critical cooling issues and restore system operation. Coordinate for Success: Schedule technical sales and service support activities, including emergency service calls, and assist in resolving service conflicts that arise during project execution. Support Product Development: Assist engineering and product teams by identifying field issues and contributing to the planning and development of new IT Cooling products. Inspect, Test, and Verify: Inspect and test returned products, components, and systems to determine defects and operational status. Document and Report: Maintain accurate service records and documentation, including service reports and findings. Submit timely and accurate expense reports in accordance with company policies. Collaborate Across Divisions: Work closely with representatives from other MEPPI Divisions to identify and address equipment- and service-related issues and opportunities. Promote the MEPPI Brand: Further the goals and positive image of the Division by conducting business with MEPPI departments, customers, and suppliers in a professional, timely, and cooperative manner. Recommend Long-Term Solutions: Identify and recommend service product offerings that support the long-term maintenance and reliability of customer capital investments.

Requirements

Associates Degree in HVAC, Electrical/Electronics, or a related technical field required.
Minimum of eight (8) years of experience troubleshooting and repairing HVAC systems, including three (3) to five (5) years of experience with Mitsubishi Electric technology; or equivalent education and experience.
Advanced knowledge of IT Cooling products and services with specialized expertise in Mitsubishi Electric technology.
EPA Section 608 certification required.
Advanced proficiency with mechanical and electronic test equipment.
Ability to read and interpret technical drawings, blueprints, electrical schematics, and bills of materials.
Advanced analytical and problem-solving skills.
Strong interpersonal and communication skills to effectively interact with customers, employees, vendors, and cross-functional teams.
Demonstrated leadership ability to direct the work of others on-site and during emergency situations.
Advanced computer skills with emphasis on Microsoft Office applications and MRP/ERP business systems.

Responsibilities

Lead Complex Service Projects: Plan, coordinate, and execute service projects for IT Cooling systems at CPSD customer locations, ensuring work is completed safely, efficiently, and to specification.
Install, Start Up, and Commission Systems: Perform and oversee installations, system start- ups , commissioning, and field modifications for advanced IT Cooling products with minimal supervision.
Troubleshoot With Expertise: Diagnose and resolve complex mechanical, electrical, and controls-related failures across IT Cooling systems using advanced troubleshooting techniques.
Direct and Mentor Others: Lead contractors, MEPPI-designated personnel, technicians, and authorized service providers through all phases of service projects. Provide technical guidance and on-the-job training to support skill development and quality execution.
Provide Technical Support: Deliver expert technical support via phone and email to internal teams, customers, third-party service organizations, and end users.
Respond When It Counts: Provide emergency technical support and on-call field service to resolve critical cooling issues and restore system operation.
Coordinate for Success: Schedule technical sales and service support activities, including emergency service calls, and assist in resolving service conflicts that arise during project execution.
Support Product Development: Assist engineering and product teams by identifying field issues and contributing to the planning and development of new IT Cooling products.
Inspect, Test, and Verify: Inspect and test returned products, components, and systems to determine defects and operational status.
Document and Report: Maintain accurate service records and documentation, including service reports and findings. Submit timely and accurate expense reports in accordance with company policies.
Collaborate Across Divisions: Work closely with representatives from other MEPPI Divisions to identify and address equipment- and service-related issues and opportunities.
Promote the MEPPI Brand: Further the goals and positive image of the Division by conducting business with MEPPI departments, customers, and suppliers in a professional, timely, and cooperative manner.
Recommend Long-Term Solutions: Identify and recommend service product offerings that support the long-term maintenance and reliability of customer capital investments.

Benefits

Competitive Benefits: Enjoy comprehensive health coverage, retirement plans, paid time off, and additional benefits that support you both on and off the job.

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