Senior Field Service Professional - Fire Systems

Honeywell•Morrisville, NC

1d•Onsite

About The Position

As a Senior Field Service Professional – Fire Systems for our Service team, you will be tasked with respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into fire systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency. You will report directly to our Sr. Field Service Supervisor in Morrisville, NC. You will follow a Monday through Friday 8-hour per day schedule and home every night. You may be assigned to customers in various locations in the Eastern Region of North Carolina including but not limited to Greenville, Raleigh, Wilson, Greensboro, Mount Holly, and Burlington. You will be on a rotating on-call support schedule once week every 5 weeks out of Honeywell's Raleigh, NC office. You will be assigned a service vehicle and a fleet card for fuel, maintenance and repairs for business use. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

Perform/Review installation methods, checkout, and test, start up on fire alarm systems and adhere to plans, specifications, and contract requirements.
Perform yearly NFPA fire alarm inspections.
Independently troubleshoot and repair complex issues.
Program more than one system
Perform system back-ups and install appropriate updates and patches
Run one-off problems, scenarios, and integrations based on the needs of the customer
Program EBI’s
Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers (may need to possess certifications)
Complete required documentation for work performed or other contractual obligations.
Proper use of safety personal protection equipment
Obtain clearances as required by customer
Jobs completed at or under cost (+ or- 2%), under hours for start-up.
Promotes builds and maintains good customer relations and assists in contract retention; informs supervisor or customer needs, requirements, systems status, and actual or potential customer problems.