Senior Field Service Engineer

TD SYNNEX • Clearwater, FL

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About The Position

Job Purpose: As a Senior Field Service Engineer at TD SYNNEX, you’ll be the frontline expert supporting our customers’ mission-critical devices and systems. You’ll leverage your deep technical expertise to resolve complex hardware and software issues, collaborate with cross-functional IT teams, and mentor junior engineers. Your proactive approach will ensure optimal performance of end-user devices, network equipment, and warehouse technologies—delivering exceptional service within defined SLAs. Key Responsibilities 2nd Level Incident & Service Request Support (50%) Troubleshoot, diagnose, and resolve application and hardware issues on end-user devices (laptops, desktops, RDTs) Install/uninstall software, perform data recovery, and maintain system configurations Escalate complex incidents to specialized teams when needed, ensuring timely resolution Advanced Problem Resolution (20%) Lead root-cause analysis for recurring or high-impact incidents Develop and document workarounds, knowledge-base articles, and best practices Project Participation (10%) Act as local IT representative on technology rollouts, upgrades, and global initiatives Test hardware/software solutions, validate configurations, and provide feedback to project teams Asset & Inventory Management (10%) Maintain accurate records of hardware assets, peripherals, and spare parts Forecast demand, place purchase orders, and manage vendor relationships Supervisory Support (10%) Serve as backup to the IT supervisor or manager, coordinating daily operations as needed Provide on-the-job coaching and training to junior field service engineers

Requirements

• 5–8 years of field service or technical support experience, preferably in a fast-paced IT environment
• Bachelor’s degree in Systems Engineering, Computer Science, or a related field, or equivalent practical experience.
• Certifications such as MCSE, SCCM, ITIL Foundation, or CCENT
• Proficient with Windows/Linux OS, common enterprise applications, and network fundamentals
• Strong troubleshooting skills for desktops, laptops, printers, scanners, and warehouse scanning devices
• Excellent verbal and written communication, with the ability to convey technical information to non-technical audiences
• Detail-oriented, able to manage multiple tasks under pressure while maintaining high quality and accuracy
• Demonstrated ability to work independently and collaboratively in multicultural teams

Nice To Haves

• Experience with TD SYNNEX or similar distributor applications and processes
• Experience supporting Apple products
• Familiarity with cloud services, VoIP, or virtualization platforms
• Previous exposure to project management or process improvement initiatives

Responsibilities

• Troubleshoot, diagnose, and resolve application and hardware issues on end-user devices (laptops, desktops, RDTs)
• Install/uninstall software, perform data recovery, and maintain system configurations
• Escalate complex incidents to specialized teams when needed, ensuring timely resolution
• Lead root-cause analysis for recurring or high-impact incidents
• Develop and document workarounds, knowledge-base articles, and best practices
• Act as local IT representative on technology rollouts, upgrades, and global initiatives
• Test hardware/software solutions, validate configurations, and provide feedback to project teams
• Maintain accurate records of hardware assets, peripherals, and spare parts
• Forecast demand, place purchase orders, and manage vendor relationships
• Serve as backup to the IT supervisor or manager, coordinating daily operations as needed
• Provide on-the-job coaching and training to junior field service engineers

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level