Senior Field Application Scientist

Ultima Genomics•Fremont, CA

18h•Onsite

About The Position

Ultima Genomics is a rapidly growing company developing ground-breaking genomics technologies with a mission to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. They have developed a foundational new approach to sequencing at scale, are well-funded with approximately $600 million, and have a diverse team of experts across multiple disciplines. The company is looking for a highly motivated Senior Field Application Scientist to join their team. This is a full-time onsite position at their Fremont, CA location.

Requirements

Degree in Molecular Biology, Biochemistry, Biology, Biotechnology, Biomedical Engineering, or a closely related field, with extensive laboratory experience across multiple life science platforms, particularly in next-generation sequencing (NGS)
BS with 8+ years of relevant experience, MS with 5+ years, or PhD with 3+ years of related experience
Hands-on experience and a strong working knowledge of next-generation sequencing (NGS) library preparation workflows, including sample handling, quality control, and optimization across diverse input types
Experience in the development of biomedical or scientific instruments and in the generation and/or analysis of genomic data
Demonstrated ability to balance long-term strategic goals with short-term deliverables
Self-driven and highly motivated, with the ability to operate with urgency, ownership and accountability in a fast-paced, collaborative, multidisciplinary startup environment
Meticulous attention to detail and the ability to follow complex operating procedures accurately
Excellent organizational and problem-solving skills, with a commitment to high-quality results
Strong communication, presentation, and relationship-building skills
Experience teaching, training, or mentoring peers or customers
Willingness to travel up to 50% of the time and reside within one to two hours of a major airport. Travel includes field support with sales, customer meetings, and participation in trade shows and conferences

Responsibilities

Empower customers by guiding application development efforts that unlock the full potential of our technology platform
Deliver expert training to customers on the latest processes, kits, and instrumentation, empowering them for success
Lead troubleshooting efforts and collaborate with internal experts to ensure fast, effective resolution of customer issues
Take ownership of customer issues by documenting, resolving, and escalating cases promptly and professionally to ensure customer satisfaction
Partner with sales to deliver technical and market guidance across the customer journey, including the design and execution of pilot experiments that enable successful technology adoption
Collaborate cross-functionally with sales and marketing to develop and present engaging, high-impact product demonstrations and technical content
Represent the company at customer sites and scientific conferences, serving as a technical ambassador for our solutions
Other duties as assigned