Senior Field Account Manager, TPA - Enterprise Strategic Accounts - Remote

UnitedHealth Group•New York, NY

16d•$24 - $55•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The Sr. Field Account Manager, Enterprise Strategic Accounts is a dedicated position working collaboratively with several other Senior Field Account Managers to successfully implement and service one of UHC’s largest clients. This includes serving as the key liaison between the client and the Operations team, trending/monitoring of service issue resolution, and education for the client and their employees. The Senior Field Account Manager will address any escalated issues sent to them, the SAE, or other field employees. They will work with the Operations team and/or their manager to coordinate resolution. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

NY Insurance license as required by law or ability to obtain it at the time of hire
3+ years of work experience in a client-facing service role
3+ years of experience building relationships with employers, consultants, and brokers
Proven ability to demonstrate superior presentation skills in both small and large group settings
Proven ability to navigate a complex organization to accomplish customer satisfaction
Ability to travel to New York city 10%25 of the time to meet with client and members
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

Experience in the healthcare industry
Proven excellent oral and written communication skills
Proven solid team player

Responsibilities

Own the service experience of the client working with the UMR Operations Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the client’s expectations
Develop and maintain solid relationships with internal and external partners to ensure the client and member experience meets expectations
Fully accountable for supporting the SAE in facilitating the resolution of all elevated client service requests. This could involve claim, call, clinical, network, and reporting requests
Facilitate customer meetings with the Operations Team regularly to assess trends and keep abreast of any escalating issues and service trends
Train customers in Web Services and Reporting. Expand customer expertise and reliance on tools that drive member engagement
Maintain and provide customer information to the SAE on service trends, umr.com usage, InfoPort and other reporting usage, wellness initiatives, and improvement opportunities, etc.
Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
Establish and maintain solid and appropriate relationships with all external partners
Coordinate ordering of enrollment materials/directories for customers
Coordinate resolution of pre-implementation service and eligibility issues with Implementation Team
Coordinate implementation activities such as intent calls
Conduct enrollment meetings and customer sponsored health fairs
Perform other assignments and responsibilities as required by management

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

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