Senior Facility Manager

JLL•Riverwoods, IL

3d•Onsite

About The Position

The Senior Facility Manager is responsible for managing assigned sites within the client's owned and/or occupied portfolio while ensuring compliance with all local, state, and federal requirements. This leadership role involves overseeing all lines of business and third-party relationships within assigned buildings while managing a team of Facility Management professionals. The position requires strategic oversight of facility services, budget management, tenant relations, and staff development to deliver exceptional service outcomes in accordance with established standards and procedures.

Requirements

8-10 years of experience leading Integrated Facilities Management teams and services
Strong leadership and relationship building skills with proven team management capabilities
Strong interpersonal and problem-solving skills for complex facility management challenges
Excellent verbal and written communication and presentation skills
Proven record of providing excellent internal and external customer service
Knowledge of Excel and ability to analyze data for budget management and reporting
Experience with compensation planning processes and staff development

Nice To Haves

Bachelor's Degree in Engineering or related technical field
Knowledge of standard business and accounting practices
Experience with lease administration and landlord-tenant relationship management
Familiarity with facility management software and systems
Understanding of building operations including HVAC, electrical, and mechanical systems
Experience with budget variance analysis and financial reporting
Knowledge of regulatory compliance requirements for commercial facilities

Responsibilities

Managing performance and outcomes of assigned staff reporting to the position while executing staff succession and growth plans
Maintaining interface with third-party owners (landlords) to ensure total contract compliance, accurate reporting, and resolution of critical tenant relations issues
Providing overall facility services in accordance with standard processes and procedures including policy application and information coordination
Ensuring compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations for facility operations
Preparing, submitting, and managing facility budgets aligned with client goals while tracking variances and ensuring smooth recovery processes
Supporting prompt collection of management fees and reimbursements from third-party tenants occupying space within owned premises
Building actionable and measurable career development plans for every direct report with consistent progress conversations