Senior Facilities Manager

JLL•Austin, TX

7d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Transform Facilities at JLL with your leadership experience as a Senior Facilities Manager on a large tech client account. The Senior Facilities Manager is responsible for the strategic and day-to-day leadership of soft services delivery across a 4M+ sq. ft. corporate campus. This role oversees janitorial, landscaping, workplace experience, and additional soft service programs, ensuring services are efficient, consistent, and aligned with the client’s goals. The Senior FM partners closely with the client, JLL Engineering, and Project Delivery Services (PDS) to provide seamless, integrated service delivery that enhances the employee experience and supports business continuity.

Requirements

High School Diploma or equivalent
Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, OR 10+ years of Facilities Management experience
Minimum of (8)+ years of proven 3rd party provider facilities or workplace management experience with emphasis on soft services.
Five (5)+ years of proven people management/supervisory work experience leading an Integrated Facilities Management team
Demonstrated experience managing large, multi-building or campus environments (2M+ sq. ft. preferred).
Strong vendor management experience, particularly in janitorial, landscaping, and workplace experience.
Proven ability to manage multimillion-dollar budgets with measurable cost savings.
Strong collaboration background working with Engineering and PDS teams.
Excellent interpersonal and communication skills with ability to partner directly with the client and employees at all levels.
Candidates must be authorized to work in the United States without employer sponsorship.

Nice To Haves

Proficiency with computerized maintenance management systems (CMMS) such as Corrigo
Military experience is a plus.

Responsibilities

Act as the primary liaison with the client for all soft services programs.
Align services with evolving workplace needs and business objectives.
Provide accurate, timely reporting on performance, cost, and service outcomes.
Lead delivery of janitorial, landscaping, workplace experience, and additional service programs (e.g., moves, events support, space readiness).
Establish and enforce consistent service standards across a large-scale, multi-building environment.
Implement quality assurance processes and drive continuous improvement.
Anticipate operational needs, identify service gaps, and coordinate corrective actions.
Develop and manage soft services budgets; monitor spend, forecast, and provide variance analysis.
Deliver cost savings and efficiencies while maintaining quality and reliability.
Oversee contract compliance, vendor invoicing, and procurement in alignment with JLL and client standards.
Leverage CMMS and reporting tools for performance tracking and trend analysis.
Lead and mentor a team of workplace experience professionals and coordinators.
Manage vendor relationships for janitorial, landscaping, and other soft services, ensuring SLA and KPI compliance.
Foster a “one team” culture across JLL, the client, and vendor partners.
Ensure resiliency through succession planning, workforce development, and cross-training.
Maintain strong partnerships with JLL Engineering to align on building operations, planned maintenance, and incident response.
Collaborate with PDS (Project Delivery Services) to coordinate projects, space changes, and campus improvements.
Provide input on operational impacts and employee experience considerations to Engineering and PDS initiatives.
Partner with the client to advance sustainability goals such as recycling, waste diversion, and environmentally responsible practices.
Support workplace engagement initiatives to create a clean, functional, and welcoming environment.
Introduce innovations in process and technology that improve service delivery, efficiency, and employee satisfaction.