Senior Facilities Manager

JLL•Poughkeepsie, NY

4d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. IFM Senior Facilities Manager - Poughkeepsie (Onsite) What this job involves - The Senior Facilities Manager is a pivotal leadership position responsible for overseeing all aspects of building operations at our client's Poughkeepsie campus. This role is dedicated to enhancing building occupant experience and ensuring exceptional client GRE customer satisfaction. The role encompasses traditional Integrated Facility Management (IFM) services while also spearheading an innovative, integrated service offering. This approach aims to create memorable experiences within our client's spaces, serving as a key differentiator in how the client's organization is perceived and valued. This client-facing position demands superior customer service skills, exceptional communication abilities, and a commitment to continuous personal and professional growth. The successful candidate will be at the epicenter of action, driving excellence in both operational management and customer experience. What does your day-to-day look like? Strategic Leadership and Client Relationship Management Proactively develop and manage client relationships, consistently exceeding service level expectations Anticipate and address client needs, transforming challenges into opportunities for improvement Collaborate closely with Account Leadership and the Client to align building operations and experience services with overarching goals and objectives Operational Excellence and Innovation Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner Establish and maintain robust management guidelines in accordance with client service level agreements and operating requirements Engage in continuous improvement and innovation, leveraging business intelligence and best practices to enhance service delivery efficiencies Facility Operations and Financial Management Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography. Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process Manage vendor purchase orders and invoices effectively Support initiatives to reduce short- and long-term operating costs while increasing productivity Implement and review robust Preventive and Planned Maintenance programs Ensure team adherence to operational procedures and service standards Coordinate comprehensive risk management programs, including disaster recovery and business continuity planning Monitor and manage 3rd party vendor performance related to soft and hard services delivery Team Leadership and Development Responsible for overall team management, staff development and planning. Execute staff succession and growth plans Set clear goals and expectations using the performance review process, holding the team accountable for successful outcomes Utilize strong interpersonal and communication skills to lead, influence, and inspire team members Foster a culture of mutual trust, respect, and cooperation among team members Lead by example, demonstrating integrity, sound decision-making, and a commitment to excellence Sustainability and Energy Management Take ownership of energy-saving initiatives, coordinating reporting and implementation across the sub-region Drive sustainability efforts in line with client and JLL corporate objectives Project Management and Vendor Relations Review and prepare project proposals, participating in project execution as needed Manage vendors in accordance with agreed policies, procedures, and contract scopes Ensure vendor compliance with contracts and insurance requirements Coordinate internally with various teams to support site operations and long-term projects

Requirements

Minimum 10 years of experience in facility and operations leadership, with a proven track record of leading high-performing teams in service environments
Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or a related field; or equivalent experience with advanced knowledge of Workplace Experiences and Facilities Management industry best practices
Comprehensive understanding of commercial real estate, project management, and real estate finance fundamentals
Demonstrated ability to develop and implement strategic operating plans, leveraging industry best practices and maintaining rigorous performance standards
Exceptional relationship management skills at all levels within both JLL and client organizations
Strong team-building abilities, with a focus on motivating, developing, and challenging team members to maximize their potential
Proven ability to manage multiple priorities, delegate effectively, and deliver results in a fast-paced, matrix organizational structure
Credible and impactful communicator, capable of preparing concise updates for senior executives about regional activities, operating with a "no surprises" approach
Strong analytical abilities, sound judgment, and effective problem-solving skills, with the capacity to gather data, assess situations, and swiftly develop and execute solutions
Demonstrated ability to handle high-pressure situations and manage crises effectively
Excellence in relationship-building, fostering positive interactions with team members, clients, and stakeholders
Proficiency in relevant computer applications and digital tools
For internal candidates: Consistently high-performance evaluations in leadership roles over the past three years
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Proactively develop and manage client relationships, consistently exceeding service level expectations
Anticipate and address client needs, transforming challenges into opportunities for improvement
Collaborate closely with Account Leadership and the Client to align building operations and experience services with overarching goals and objectives
Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
Establish and maintain robust management guidelines in accordance with client service level agreements and operating requirements
Engage in continuous improvement and innovation, leveraging business intelligence and best practices to enhance service delivery efficiencies
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography.
Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
Manage vendor purchase orders and invoices effectively
Support initiatives to reduce short- and long-term operating costs while increasing productivity
Implement and review robust Preventive and Planned Maintenance programs
Ensure team adherence to operational procedures and service standards
Coordinate comprehensive risk management programs, including disaster recovery and business continuity planning
Monitor and manage 3rd party vendor performance related to soft and hard services delivery
Responsible for overall team management, staff development and planning.
Execute staff succession and growth plans
Set clear goals and expectations using the performance review process, holding the team accountable for successful outcomes
Utilize strong interpersonal and communication skills to lead, influence, and inspire team members
Foster a culture of mutual trust, respect, and cooperation among team members
Lead by example, demonstrating integrity, sound decision-making, and a commitment to excellence
Take ownership of energy-saving initiatives, coordinating reporting and implementation across the sub-region
Drive sustainability efforts in line with client and JLL corporate objectives
Review and prepare project proposals, participating in project execution as needed
Manage vendors in accordance with agreed policies, procedures, and contract scopes
Ensure vendor compliance with contracts and insurance requirements
Coordinate internally with various teams to support site operations and long-term projects