Senior Facilities Manager

JLL•Milpitas, CA

7h•$155,000 - $185,000•Onsite

About The Position

The Senior Facilities Manager is a key leader on the account team who is responsible for ensuring quality delivery of Facility Management Operations while supporting the Engineering, Project Management, Relocation (MAC), and Occupancy Planning functions. The position is responsible for the Milpitas HQ campus and outlying facilities, encompassing approximately 1 million SF. This individual will ensure all contract deliverables are met or exceeded, including key performance indicators, operational up time, cost savings initiatives, energy consumption reduction initiatives, service improvements using standardized operating procedures, and introduction of best practices and innovations. The Senior Facilities Manager develops operating and capital budgets, controls costs, and coordinates service provider and staff activities. Leveraging organizational skills, problem solving, and creative thinking they resolve escalated issues, drive continuous process improvement and team development in a dynamic environment. The position provides regular performance feedback, development and coaching to direct reports and will have extensive interaction with internal and external customers to ensure seamless delivery of these services while meeting JLL’s goal to provide our clients with the highest level of client service available.

Requirements

10+ years Facilities Management experience, with cleanroom manufacturing and lab space experience preferred.
Experience working in union environments and with union work rules.
Strong executive presence, effective communication and leadership skills, and ability to build lasting client relationships among a wide variety of stakeholders.
Strong organizational, management, interpersonal, and supervisory skills with ability to manage ambiguity and change; effectively delegate.
Excellent communications skills, both written and verbal, and an ability to effectively present to large groups.
Technology proficiency (MS Office, a wide variety of web-based applications including mobile technologies, and CMMS (Corrigo) supervisory responsibilities).
Strong financial acumen with background in successfully managing P&L outcomes.
Working knowledge of skilled trades and building-related systems with demonstrated safety leadership.
Familiar with project delivery process and capital planning functions.

Nice To Haves

Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis.

Responsibilities

Develop and maintain meaningful relationships with all key client stakeholders including client real estate leaders, client operations managers, Union representatives, health and safety committee, engineering support, project delivery services, etc.
Ensure high client satisfaction by continually monitoring performance and delivery, making corrections where necessary, and serving as an escalation point for any site issues requiring resolution.
Ensure uptime and proper maintenance of electrical, mechanical, life safety, and critical back-up systems; apprise the client of any and all conditions affecting system operations and reliability.
Understand the engineering design and operational aspects of all critical systems and equipment with strong emphasis on UPS, SEP, MEP systems and cleanroom, lab, and data center environments.
Provide overall facility management services in accordance with account’s standard processes and procedures, including application of policies, programs, initiatives and coordination of information.
Respond to after-hours emergencies.
Develop and manage capital and expense budgets, variance reporting, and overall P&L performance.
Oversee the development and timely submission of all monthly/quarterly/annual financial and operational reporting as required by JLL and the client.
Implement best practices and innovations in support of the JLL delivery platform, ensuring compliance with all codes and legislative requirements.
Partner with third party service providers and landlords to ensure consistency in service delivery and the use of best practices throughout all sites.
Provide leadership for the successful implementation of special projects and initiatives.
Maintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys.
Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices.
Understand and achieve contractual requirements and account annual goals including but not limited to work order management metrics and all contractual KPI goals. Monitor team performance to ensure timely completion of deliverables within established SLAs. Meet or exceed client KPIs and customer satisfaction ratings.
Responsible for operations team management, staff development, and planning. Execute staff succession and development plans.
Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive/salary administration.
Consistently demonstrate leadership related to HR issues resolution, responsiveness, and creativity.