Senior F&B Ops Manager

Salamander Employer DC, LLC • Washington, DC

2d

About The Position

The Senior Food & Beverage Manager is responsible for overseeing food and beverage dining outlets within the hotel. This role ensures the highest level of guest satisfaction and luxury service standards.

Requirements

• Strong knowledge of fine dining, wine & spirits and hotel operations
• Must be 18 years of age or older.
• High school diploma or general education degree (GED) required.
• Previous restaurant management or supervisory experience
• Must be available to work weekends and holidays

Nice To Haves

• Luxury hospitality experience preferred.
• Union experience preferred.

Responsibilities

• Supervise and manage F&B outlets and operations ensuring quality, service and luxury standards.
• Monitor and ensure availability of staffing levels, supplies, and equipment are up to standard for both guest and service professional’s safety.
• Support and lead additional F&B Managers and F&B service teams in delivering exceptional guest service.
• Ensures a “positive atmosphere” in all outlets including making contact with guests and Service Professionals throughout each shift
• Ensure coverage and monitor scheduling and making necessary adjustments in the best interest of the company or under the leadership of the Director of F&B.
• Create scheduling, be ready to represent the department in payroll meeting
• Attend and lead all pre-shift lineups and conduct ongoing training to ensure that service professionals continue to improve their performance, knowledge of product offerings throughout the hotel and other departments
• Must be familiar with demonstrate knowledge of all products and menu items
• Meets and greets guests in the outlets and to oversee the open table guest profile system
• Maintains clean and organized storage areas, service stations, and dining room
• Handle guest feedback by offering alternatives and solutions to ensure guest satisfaction as the ultimate priority in a timely manner
• Ensures that the outlet maintains the integrity of a responsible vendor of alcohol
• Constantly monitor inventory items to ensure proper tracking and accountability for those items. Oversee the month end inventory as it relates to the outlet
• Ability to multitask and handle high demands of stress and workloads at any given time
• Recommend and oversee the roll out of any new standards set by the hotel or Director of Food and Beverage
• Foster a healthy and working relationship with the back of house while maintaining a high standard for quality of food and presentation
• Responsible for the organization and cleanliness of all the F & B areas
• Work with the Director of Food and Beverage on activations, programing for the outlets
• Collaborate with the Marketing department and build activations on the platforms
• POS programing
• Respond to guests’ disputes on a timely manner
• Ordering and restocking of products

Benefits

• We are committed to providing competitive wages and benefits, the best training, and a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career.
• If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees