Senior F&B Manager

Shopping Center Management d b a Turnberry Associates•Nashville, TN

14h•Onsite

About The Position

The Senior Food & Beverage Manager will be responsible for directing, coordinating, and administering Food & Beverage service operations to ensure profitability, quality standards and services, and guest satisfaction for multiple F&B outlets throughout the hotel. They will contribute to the planning, organization, and training necessary to achieve restaurant / bar objectives in sales, costs, Internal Guest retention and satisfaction, communication and awareness, guest service, food quality and compliance.

Requirements

Ability to speak, read, write and understand English
Professional demeanor appropriate for a luxury environment
Minimum of 5 years of restaurant, bar, or hospitality management experience required
Must have working knowledge of point of sale systems
Strong customer service experience, interpersonal, and communication skills are required
Strong analytical, decision-making and problem- solving skills
Ability to multi-task and work in a fast-paced, dynamic environment
Ability to be flexible, adaptable and responsive to change

Nice To Haves

Associate, Bachelor’s and /or Culinary degree preferred

Responsibilities

Lead all hiring and training of restaurant and bar while ensuring effective onboarding and training
Understand all programs, procedures, standards, specifications, guidelines and training protocols
Collaborate with the Senior Leadership, Restaurant General Managers and Chefs de Cuisine to create a culture and restaurant work environment based upon respect; foster opportunities for the team to learn, grow and develop their abilities
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations
Prepare weekly work schedules in accordance with staffing guidelines, labor forecasts, and assign work for efficient use of equipment and personnel
Responsible to ensure restaurants appearance meeting and exceeding standards as well as maintaining compliance with all health and safety regulations at all times
Investigate and resolve customer complaints regarding food quality, service, or accommodations
Maintaining the operating budget of restaurant and bars through proper procurement and forecasting
Manage internal guest needs, performance management, attendance and development
Implement procedures to increase guest and employee satisfaction
Coordinate outlet operations with other hotel departments to ensure efficient guest service and employee satisfaction
Responsible for the development, implementation, and changing of beverage menu items
Perform additional duties and projects as assigned