Senior Exports Agent
About The Position
Make a difference by joining Priority’s international team, dedicated to delivering the Ultimate Customer Experience while leveraging cutting-edge technology and advancing environmental initiatives. At Priority Worldwide, you join a diverse, global organization in a fast-paced, dynamic environment where you will grow your career, influence operations, and make an impact through humanitarian, technological, and environmental initiatives. The Senior Air Exports Specialist is a key leader in our international operations team, focusing exclusively on air export shipments. You are a seasoned, detail-oriented professional with a proven track record in air freight, compliance, and team leadership. You thrive in a high-pressure, customer-focused environment, guiding your team and collaborating across departments to ensure seamless, compliant, and cost-effective air shipments worldwide. You are a strong communicator, adaptable to diverse cultural and linguistic environments, and committed to mentoring less experienced team members.
Requirements
- 5+ years of Air Export experience (Ocean experience is a plus, but air is primary)
- CargoWise experience preferred
- IATA Certification strongly preferred
- Proven experience handling complex international air cargo shipments from start to finish (A–Z)
- Expert knowledge of international air export regulations and documentation
- Strong customer service orientation with excellent communication skills
- Ability to prioritize, problem-solve, and make critical decisions under pressure
- Experience managing relationships with carriers, vendors, and agents
- On-site work required in either Baltimore, MD or Los Angeles, CA
- This role does not provide visa sponsorship or relocation assistance
Responsibilities
- Manage and oversee air export shipments from booking to delivery, ensuring timeliness and compliance
- Serve as the subject matter expert for international air export documentation, including AES filings, commercial invoices, packing lists, certificates of origin, and DG shipments
- Lead carrier bookings, rate negotiations, and contract approvals
- Coordinate with domestic and international agents to ensure smooth operations and compliance with all regulations
- Proactively track cargo, update clients, and resolve operational issues
- Review, audit, and improve export processes to enhance efficiency and accuracy
- Provide mentorship and guidance to junior export staff
- Prepare and present export reports, shipment statistics, and performance metrics to management
- Ensure all shipments adhere to Priority Worldwide’s standards and corporate environmental initiatives
Benefits
- Comprehensive Benefits Package (Medical, Dental, Vision)
- 5 Work from Home days per month
- 2 Weeks Paid Time Off and 5 Personal Days
- 3 Days of Paid Volunteer Time
- Quarterly Bonus Program
- 529E College Savings Program
- Retirement Plan
- $20,000 Term Life Insurance Plan
- Mental Health Plan
- Identity Theft Protection Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
11-50 employees
