Senior Experience Designer

University of Utah Health • Salt Lake City, UT

23h

About The Position

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
The Senior Experience Designer leads multi-site initiatives and structured cross-organization engagement efforts. This role partners with leaders to re-think workflows, structures, or incentives impacting experience, mentors other designers, and builds collaborative learning systems. Senior designers design scalable interventions for cross-functional and multi-site environments and support alignment across academic and clinical partners.
Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

Requirements

• Ability to form strong, trust-based partnerships across academic, clinical, and operational settings and maintains credibility with multiple leaders.
• Ability to manage complex conversations with steadiness, neutrality, and psychological safety.
• Ability to help leaders and teams articulate shared objectives and align on pathways to achieve them.
• Ability to design and lead multi-phase programs, governance structures, and organization wide learning series with defined deliverables.
• Demonstrated analytical, problem solving, human relations and effective communication skills.
• Ability to lead full design cycles from discovery through implementation.
• Ability to design communication and learning systems that support alignment across missions.
• Master’s degree in a related field or equivalency.
• Six year’s experience in design, facilitation, or related work.

Responsibilities

• Leads cross-organization design initiatives by building alliances across academic, clinical, and operational leaders and facilitating high-stakes conversations that surface misalignment and strengthen shared goals.
• Designs and leads structured, multi-phase programs by developing governance structures, learning series, and change efforts with clear milestones and deliverables across multiple sites.
• Creates scalable frameworks, templates, and organization-level design standards by integrating numerous data sources and applying advanced sensemaking to support consistent adoption.
• Evaluates organization progress and alignment by applying lightweight measurement approaches that reveal friction, duplication, and opportunities for targeted improvement.
• Shapes enterprise-wide communication and learning systems by designing tools, playbooks, curricula, and multi-touchpoint resources that support coordination and clarity across missions.
• Co-designs sustainable cross-mission solutions by partnering with IT, HR, Nursing Professional Practice, and academic leaders to ensure structures, workflows, and tools are feasible and scalable.
• Provides executive-ready insights and implementation support by synthesizing organization-system learnings into actionable recommendations and guiding leaders through organization-level change.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level